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Stop loss filled when moving it on chart trader

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    Stop loss filled when moving it on chart trader

    Several times today my stop loss was filled when I was trying to move it. I clicked on the stop to move it and suddenly "Stop Filled" message came out. If I was trading CL I would think that it was hit by a quick market move, but it was in the ES. I'm suspicious that I'm doing something wrong, or there is something wrong with the platform. Any hints?
    Thanks

    #2
    Hello ds1111,

    Thank you for your post.

    Please send us your log and trace files for today so that we may look into what occurred.
    You can do this by going to the Control Center-> Help-> Mail to Platform Support.
    Please reference the following link in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=72256

    We look forward to assisting you further.
    Cody B.NinjaTrader Customer Service

    Comment


      #3
      hey ds1111 were you able to figure out what happened? I'm curious because that happen to me as well when price didn't even hit that level.

      Comment


        #4
        Hello EminiJalapenio,

        Thank you for your post.

        So that I can look in to this please send me your log and trace files for today.

        You can do this by going to the Control Center-> Help-> Mail to Platform Support.

        Please reference the following ticket number in the body of the email: 1264960
        KyleNinjaTrader Customer Service

        Comment

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