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    #1

    chart problem

    Hi,

    I have used the program for a long time and today day the SI instrument always show me a long candle.

    What happening?

    Best regards
    Attached Files
    Tags: chart data error
    #2
    Hi davidgamo, thanks for your post.

    If you right-click on your chart and then left-click 'Reload All Historical Data', does this long candle persist? If so, if you navigate to Control Center > Tools > Options > Data tab > change the 'Merge policy' drop-down box to 'DoNotMerge', then open your chart back up and reload all historical data once more, does it then?

    Looking forward to your reply.
    <span class="name">Alex C.</span><span class="title">NinjaTrader Customer Service</span><iframe name="sig" id="sigFrame" src="/support/forum/core/clientscript/Signature/signature.php" frameborder="0" border="0" cellspacing="0" style="border-style: none;width: 100%; height: 120px;"></iframe>

    Comment

      #3
      I have Reloaded All Historical Data and my Merge policy is DoNotMerge and I get the same error.

      Comment

        #4
        Hi davidgamo, thanks for your reply.

        Please send me your log and trace files for today so that I may look into this further.

        You can send these files to me by navigating to the Control Center-> Help-> Mail to Platform Support menu.

        Please reference the following URL in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=71837

        Looking forward to your reply.
        <span class="name">Alex C.</span><span class="title">NinjaTrader Customer Service</span><iframe name="sig" id="sigFrame" src="/support/forum/core/clientscript/Signature/signature.php" frameborder="0" border="0" cellspacing="0" style="border-style: none;width: 100%; height: 120px;"></iframe>

        Comment

          #5
          I did Control Center-->Tools-->Options-->Data-tab. Click Reset Instruments and restart NinjaTrader.
          And now It's ok!!

          Thanks a lot!

          Comment

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