Failed to Verify License

[bubbadirect]

Morning all. Opened my NT7 like normal this morning, only it won't open at all. It says Failed to verify license. Please try again in a few minutes. Well this has gone on for 2 hours. So now what?

What can I do to resolve this?

Thank you,
David Andrews

[NinjaTrader_PatrickH]

Hello David,

Thank you for your post.

So I may investigate this matter further please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please reference this thread in the body of your e-mail: http://www.ninjatrader.com/support/f...ad.php?t=51552

And please put "ATTN: Patrick" in the subject line.

I look forward to assisting you further.

[bubbadirect]

Thank you Patrick. Email has been sent.

[NinjaTrader_PatrickH]

Hello David,

Thank you for your response.

Unfortunately, we did not receive the files. You may see an SMTP error message listed in your Log tab of the NinjaTrader Control Center.

Please attach your most current log and trace files to your e-mail to support[at]ninjatrader[dot]com using your e-mail client rather than the Help > Mail to Support feature.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.20120801.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.20120801.txt"

I look forward to assisting you further.

[bubbadirect]

Thank you Patrick. What email should I send these files to?

Thanks again,
David Andrews

[NinjaTrader_PatrickH]

Hello David,

Thank you for your response.

Please send the files to support[at]ninjatrader[dot]com and please reference this thread in the body of your e-mail: http://www.ninjatrader.com/support/f...ad.php?t=51552

And please put "ATTN: Patrick" in the subject line.

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello David,

Thank you for your patience.

I see you are working with my colleague Jason on this matter. Please continue to follow up with Jason on this matter as they are more than likely related.

[bubbadirect]

I'll try this again. lol. Sent the files of the trace and log files

[NinjaTrader_PatrickH]

Hello David,

Thank you for your response.

I see you are working with my colleague Jason on this matter. Please continue to follow up with Jason on this matter as they are more than likely related.