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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Senior Member
Join Date: Nov 2008
Location: UK
Posts: 637
Thanks: 0
Thanked 1 time in 1 post
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It crashes when I run my strategies (about 4, all the same with slightly different params) for a few days. I reproduced with sample MA crossover.
Start date, 2 July 2012, inst: FGBL 09-12. Crashed on 6 July, but also crashes after a few days whenever else I run it between 2 july and 25 july. I've seen it for other contracts for this instrument too. Run sample MA cross with range 1, two instances, one with params 3/25, the other with 4/25 the error is Problem Event Name: APPCRASH Application Name: NinjaTrader.exe Application Version: 7.0.1000.10 Application Timestamp: 4f97863e Fault Module Name: StackHash_e238 Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec4aa8e Exception Code: c0000374 Exception Offset: 00000000000c40f2 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: e238 Additional Information 2: e238a10fb5960c82c532345cd40eeabe Additional Information 3: 43c2 Additional Information 4: 43c2fe6e7491b5ad045da551b63ad528 |
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#2 |
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NinjaTrader Customer Service
Join Date: Jul 2011
Location: Denver, CO, USA
Posts: 1,683
Thanks: 116
Thanked 189 times in 184 posts
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Hello Dave1992,
Thank you for your post. Please send me your log and trace files for today so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Mail to Support. Please list "ATTN: Patrick" int he subject line and a link to this thread: http://www.ninjatrader.com/support/f...ad.php?t=51538 I look forward to assisting you further.
Patrick H.
NinjaTrader Customer Service |
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#3 |
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Member
Join Date: Oct 2008
Posts: 70
Thanks: 1
Thanked 2 times in 2 posts
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Patrick, I am having the same problem Market Replay with 1 Strategy running. Here is the error code:
Problem signature: Problem Event Name: APPCRASH Application Name: NinjaTrader.exe Application Version: 7.0.1000.10 Application Timestamp: 4f97863e Fault Module Name: StackHash_19c9 Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec4aa8e Exception Code: c0000374 Exception Offset: 00000000000c40f2 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 19c9 Additional Information 2: 19c92b98f28ba036f69e93f0c30d5673 Additional Information 3: f186 Additional Information 4: f186834f3ffb4925078c664678959577 Read our privacy statement online: http://go.microsoft.com/fwlink/?link...8&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Thanks in advance for your help! |
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#4 |
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NinjaTrader Customer Service
Join Date: Jul 2011
Location: Denver, CO, USA
Posts: 1,683
Thanks: 116
Thanked 189 times in 184 posts
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Hello mgabriel01,
Thank you for your post. Please send me your log and trace files as well for today so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Mail to Support. Please list "ATTN: Patrick" in the subject line and a link to this thread: http://www.ninjatrader.com/support/f...ad.php?t=51538 I look forward to assisting you further.
Patrick H.
NinjaTrader Customer Service |
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#5 |
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Member
Join Date: Oct 2008
Posts: 70
Thanks: 1
Thanked 2 times in 2 posts
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Patrick
I sent you a couple of emails I just ran the replay using SampleMACrossover It crashed immediately Here is the error code Description: Stopped working Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: ninjatrader.exe Problem Signature 02: 7.0.1000.10 Problem Signature 03: 4f97863e Problem Signature 04: System.Data.SqlServerCe Problem Signature 05: 3.5.1.0 Problem Signature 06: 4b743b2d Problem Signature 07: 5 Problem Signature 08: 43 Problem Signature 09: System.NullReferenceException OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Read our privacy statement online: http://go.microsoft.com/fwlink/?link...8&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
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#6 |
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NinjaTrader Customer Service
Join Date: Jul 2011
Location: Denver, CO, USA
Posts: 1,683
Thanks: 116
Thanked 189 times in 184 posts
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Hello mgabriel01,
Thank you for your update. I will continue to work with you via e-mail on this item. I look forward to assisting you further.
Patrick H.
NinjaTrader Customer Service |
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#7 |
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Member
Join Date: Oct 2008
Posts: 70
Thanks: 1
Thanked 2 times in 2 posts
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Thanks for your help Patrick!
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