unmapped live orders

[jriverac]

Hello,

I got this error yesterday about NT not being able to cancel some order (which is always send as market order)

It happened at 23.03.

I attach the trace file.

Thanks for the help.

Juan

[NinjaTrader_AdamP]

jriverac,

I am happy to assist you.

Is this 23:03 time? So I may better assist you, could you also please attach your log file? This is located in My Documents / NinjaTrader 7 / log

[jriverac]

Hello,

Right after 23.00pm

Juan

[NinjaTrader_AdamP]

jriverac,

Could you please also attach your log file? Please see post #3 for more information.

[jriverac]

Hello,

Here goes the log.

/Juan

[NinjaTrader_AdamP]

Juan,

Is this a simulated account?

It's possible for sim orders to be stuck in a pending state. You can clear these out by resetting the simulated account.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

* From the NinjaTrader Control Center window select the menu Tools > Options
* Select the "Simulator" tab
* Press the "Reset" button

Your simulated orders got to this state as a result of ending task on NT. The same thing would not take place on a live account. They would be either sent or not sent to your broker and then the broker would report back to NT the state.

[jriverac]

Hello Adam

this is a real trading account. Never had this problem before.
This account is under a F&F account at IB.

Juan

[NinjaTrader_RyanM1]

Hi Juan,

Thanks for the update. We will follow up with you more on this tomorrow. It's best if you can send your trace /log files directly to support, and remove the ones posted on these forums.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please include a link to this thread in the body of the email.

http://www.ninjatrader.com/support/forum/showthread.php?t=46914