Error on loading chart data: Native error 14

[CJ888]

Having a problem loading my future Dow chart YM 09/06 - message comes up as

Error on loading chart data: Native error 14

I logged off and on a few times - it still comes up

any ideas on how to get round this ?

thanks

Chris

[NinjaTrader_Vincent]

Hi,

What version of NinjaTrader have you installed. Make sure that you are on our latest production release which is V5.2.1000.2

Vince

[CJ888]

Got version 5.2.0.2 - will go and down load the one you mentioned- thanks Chris

[NinjaTrader_Vincent]

Chris,

You have a Beta version. Make sure you uninstall this version first from the windows control panel under Add/remove programs and then download V5.2.1000.2

Vince

[CJ888]

thanks Vince

I was sent a link to download 5.2.0.2 by FBC my broker 3 days ago - perhaps they are sending out the wrong link by mistake ?

quick question: when I down load a new version will I lose all my current strategies and chart settings ?

Chris

[NinjaTrader_Vincent]

Chris,

Only if you delete the folder NinjaTrader5.

Since you only uninstall the program itself, you will keep your settings, strategies etc.

Vince

[CJ888]

Vince

Downloaded the new version - unfortunately still getting the same problem

Error on loading chart data: Native error 14

Interestingly the data is fine up until 5.16pm GMT today - it is the last 4 hours of the trading hours that are corrupted

Chris

[NinjaTrader_Vincent]

Chris,

Can you wait until tomorrow and then open up the chart and see if it works normally.

Vince

[CJ888]

Vince

worked out it was a problem with esignal not ninja - had to get them to reset something and now ninja chart for YM 09/06 loads fine.

thanks for your help

Chris