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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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08-24-2008, 10:28 PM
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#1 |
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Member
Join Date: Jul 2008
Posts: 34
Thanks: 0
Thanked 0 times in 0 posts
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NinjaTrader wont start up
My computer crashed, so I had to reinstall NinjaTrader. I installed it successfully with no errors.
When I doubleclick NinjaTrader, it doesn't open the program. I tried multiple times. I also rebooted, but no luck. I checked processes running, and NinjaTrader wasn't on the list. I've tried this 50-60 times. What's going on? |
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08-24-2008, 11:06 PM
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#2 |
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NinjaTrader Product Manager
Join Date: May 2007
Location: Denver, CO
Posts: 17,458
Thanks: 1
Thanked 106 times in 70 posts
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Hmm. Please try uninstalling NT, uninstall .NET, clear browser cache, reinstall .NET, reinstall NT.
Josh
NinjaTrader Customer Service |
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08-25-2008, 12:18 AM
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#3 | |
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Member
Join Date: Jul 2008
Posts: 34
Thanks: 0
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I got the exact same results. I'm using Vista, so my computer already has .NET installed. NT was working before the crash.
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08-25-2008, 01:50 AM
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#4 |
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Administrator
Join Date: Mar 2005
Location: Bamberg, Germany
Posts: 9,994
Thanks: 0
Thanked 6 times in 6 posts
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You probably have .NET 3.5 SP1 on your machine. Please proceed as per here to revert back to .NET 3.5 (no SP1): http://blogs.msdn.com/astebner/archi...1/8803442.aspx
Dierk
NinjaTrader Customer Service |
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08-25-2008, 10:38 PM
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#5 | |
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Member
Join Date: Jul 2008
Posts: 34
Thanks: 0
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This process fixed it. Thanks!!
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09-18-2008, 10:13 AM
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#6 |
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Senior Member
Join Date: Nov 2004
Location: , ,
Posts: 110
Thanks: 1
Thanked 1 time in 1 post
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thank Paco, I had the very same problem.
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10-02-2008, 01:43 AM
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#7 |
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Administrator
Join Date: Mar 2005
Location: Bamberg, Germany
Posts: 9,994
Thanks: 0
Thanked 6 times in 6 posts
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Guys,
We fixed the issue and created a custom build. Please: - uninstall NT6.5 via control panel - clear your browser cache (important!) - install custom build from here: www.ninjatrader-support.com/ninjatrader/nt6.5.custom/NinjaTrader.Install.msi Note: this custom build also incorporates any fix applied since last official release 6.5.1000.6. Thanks
Dierk
NinjaTrader Customer Service |
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10-02-2008, 07:06 AM
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#8 |
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Senior Member
Join Date: Mar 2006
Location: Bellingham, WA , USA
Posts: 329
Thanks: 0
Thanked 11 times in 8 posts
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Uninstalling 6.5
If I just do an uninstall using "Add or Remove Programs" in the control panel, then reinstall using the special build you provided, will all of my custom work in bin/custom/strategy or indicator be kept, or will it be wiped out by the uninstall or new install?
DaveN |
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10-02-2008, 07:44 AM
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#9 |
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NinjaTrader Customer Service
Join Date: Jul 2008
Location: Denver, CO, USA
Posts: 1,828
Thanks: 4
Thanked 19 times in 18 posts
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These files will be kept in place and are not affected by the uninstall/reinstall process.
You can always make copies of these and place them in a temporary folder as a backup, or use our backup and restore utilities: http://www.ninjatrader-support.com/H...verview50.html
Ray S
NinjaTrader Customer Service |
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