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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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#1 |
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Junior Member
Join Date: Jul 2008
Posts: 11
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I upgraded to .NET SP1 recently released by Microsoft and NinjaTrader stopped working. Nothing happens when I launch the NinjaTrader. I am using Vista.
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello,
Could you please uninstall .NET 2.0 SP1 and reinstall .NET 2.0 at the link below. http://www.microsoft.com/downloads/d...DisplayLang=en Check if the issue persists.
Jason
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Jul 2008
Posts: 11
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I upgraded to .NEt 3.5 SP1 from 3.5. I will downgrade to .NET 3.5 and see if the problem still persists and report back. .NET 2.0 has lots of issues and I will not downgrade to 2.0. NT was working fine with my previously installed 3.5.
/Navin |
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#4 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Please let me know if downgrading to .NET 3.5 will solve the issue.
Jason
NinjaTrader Customer Service |
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#5 |
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Junior Member
Join Date: Jul 2008
Posts: 11
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I downgraded to 3.5 and that didnt solve the issue. This is after several installs and reboots of .Net and NT. So then I downgraded to .Net 3.0 and reinstalled NT and that didn't work either.
I cannot downgrade anyfurther than 3.0. Vista comes preloaded with .NET 3.0 and any attempt to install ver 3.0 or lower on Vista is blocked by the installer. I verified this because I tried to install .NET 2.0 and it didnt work. So right now the machine cannot load NT and I have tried it with, 3.0, 3.0 SP1, 3.5 and 3.5 SP1. Does NT leave any information on the machine that is preventing it from running under downgraded .NET versions? How do I know after uninstalling NT that there is no traces of NT on the machine? I want to do an absolute clean install of NT and hence want to remove every trace of NT ever being installed on this machine. |
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#6 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello,
Could you please follow the instructions at the following link to repair .NET on Vista. http://blogs.msdn.com/astebner/archi...ows-vista.aspx Check if this will make a difference. You can uninstall NinjaTrader via Windows Control Panel. The NinjaTrader 6.5 folder containing all your settings will not be deleted upon uninstalling via the Windows Control Panel; you will need to delete it manually.
Jason
NinjaTrader Customer Service |
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#7 |
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Junior Member
Join Date: May 2008
Posts: 2
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I have same problem - Vista 64bit - after installing .NET Framework 3.5SP1 (http://www.microsoft.com/downloads/d...displaylang=en)
Ninja trader don't start - there is no process NinjaTrader.exe in Task manager - tested on 2 computers (notebook and desktop) |
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#8 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Unfortunately, NinjaTrader is not supported on 64 bit Operating Systems.
We only support 32 bit XP and Vista.
Jason
NinjaTrader Customer Service |
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#9 |
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Junior Member
Join Date: Jul 2008
Posts: 11
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None of the following steps fixed it.
1. Cleanup of .NET as per your link 2. Reset .NET to the previous version that came with Vista 3. Numerous install and reinstall and restart of Vista with different version of .NET after cleanup 4. Numerous install and reinstall of NT I would like to point out that only NT is being singled out here. All the other .NET applications that I have are running fine. I have tried this on two of my machines and now both the machines cannot run NT even though .NET is as clean as it can get. Also I would like to point out that I am running under 32 bit Vista with SP1. /Navin |
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#10 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello Navin,
Could you please send me your log and trace file. You can find these files at the following locations: Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20080813 for today. (log.yyyymmdd for any other date) Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20080813 for today. (trace.yyyymmdd for any other date) Please send them to "support [at] ninjatrader [dot] com" and put "Attn Jason" in the subject header.
Jason
NinjaTrader Customer Service |
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#11 |
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Junior Member
Join Date: Jul 2008
Posts: 11
Thanks: 0
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Unfortunately, there are no log and trace files in the folder that you mentioned.
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#12 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello Navin,
Unfortunately, we ran out of ideas. I have consulted with Development regarding your case and the only option left would be to perform a system restore to a date when NinjaTrader worked correctly.
Jason
NinjaTrader Customer Service |
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#13 |
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Junior Member
Join Date: Jul 2008
Posts: 11
Thanks: 0
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I can definitely do that and that will solve the issue for sure. BUT at the same time I am doubtful of the engineering practices followed here. Your development and test team are not going to independently verify this on your own? Right now .NET 3.5 SP1 is optional upgrade, soon MS will start pushing this upgrade on every Vista system. Are you going to recommend this to every one who upgrades to 3.5 SP1 ?
At the least, please put notice on the site somewhere to tell vista users to not upgrade to .net 3.5 sp1 while you solve this issue.
Last edited by navinpai; 08-13-2008 at 10:37 AM.
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#14 |
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Junior Member
Join Date: Jul 2008
Posts: 15
Thanks: 0
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at least i am not the only one to get pwn3d by sp1
![]() the following link did the trick for me... http://blogs.msdn.com/astebner/archi...1/8803442.aspx i did a full uninstall/install of NT after doing the steps above.
Last edited by sunpost; 08-13-2008 at 11:29 PM.
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#15 |
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Administrator
Join Date: Mar 2005
Location: Bamberg, Germany
Posts: 9,994
Thanks: 0
Thanked 6 times in 6 posts
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Thanks for sharing this info. We're in touch with Microsoft trying to resolve this problem.
Dierk
NinjaTrader Customer Service |
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