Login failed: Unable to connect to the remote server.

[DrRumpy]

Hi,


Not sure what's gone wrong with my demo feed. It was working the other day, but no longer. Here's the traceroute:

Tracing route to demo.cqgtrader.com [208.48.16.202]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 12 ms 24 ms 9 ms 184.66.0.1
3 14 ms 19 ms 14 ms rd2bb-be112-1.no.shawcable.net [64.59.161.181]
4 14 ms 14 ms 31 ms rc1st-be60.vc.shawcable.net [66.163.68.129]
5 34 ms 29 ms 30 ms rc3no-be11-1.cg.shawcable.net [66.163.72.69]
6 52 ms 50 ms 84 ms rc2nr-be110-1.wp.shawcable.net [66.163.76.58]
7 95 ms 99 ms 98 ms rc1as-be5.vx.shawcable.net [66.163.75.222]
8 102 ms 99 ms 95 ms rc2as-be6.vx.shawcable.net [66.163.64.2]
9 104 ms 96 ms 107 ms ge-4-1-0.mpr1.iad10.us.mfnx.net [206.126.236.86]
10 95 ms 97 ms 99 ms ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
11 119 ms 118 ms 119 ms ae27.cs1.dca2.us.eth.zayo.com [64.125.30.246]
12 127 ms 119 ms 120 ms ae4.cs1.lga5.us.eth.zayo.com [64.125.29.202]
13 121 ms 122 ms 159 ms ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209]
14 122 ms 118 ms 125 ms ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243]
15 116 ms 117 ms 123 ms ae6.er1.ord2.us.zip.zayo.com [64.125.31.173]
16 119 ms 128 ms 127 ms ae1.er2.ord2.us.zip.zayo.com [64.125.24.178]
17 114 ms 115 ms 123 ms 64.124.202.146.t00610.above.net [64.124.202.146]
18 86 ms 85 ms 89 ms 63.175.228.3
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[DrRumpy]

Error changed.

Login failed: An Unspecified Error Has Occurred, Please Contact Support Desk.

[NinjaTrader_CodyB]

Hello,

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=89383

[DrRumpy]

Thanks Cody. I forgot to include the forum post url in the my first attempt. Apologies. I just did it again including the link.

[DrRumpy]

Just checking it to see if the logs clarified what is going on. Thanks!

[NinjaTrader_CodyB]

Hello,
I have not received the log and trace files. Please email these to us as manual attachments as it would appear the previous process did not succeed.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

Please email these to platformsupport[AT]ninjatrader[DOT]com with a link to this thread in the body of the email.

[DrRumpy]

Hi Cody,


Sent as requested. Thanks!