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| Charting Support for NinjaTrader Advanced Charting. |
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05-15-2006, 11:29 PM
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#1 |
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Join Date: Nov 2005
Location: , ,
Posts: 49
Thanks: 0
Thanked 0 times in 0 posts
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I have been working with my charts this morning and keep experiencing a crash with the attached error. Each time the whole of NT crashes and I then have to close TWS in order to re-connect when I re-open NT. Any ideas?
Thanks, Tony |
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05-16-2006, 01:09 AM
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#2 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Hi Tony,
What version of NT and TWS are you using? Can you send an email from within the application under Help--> Mail to Support. That way log files are attached and we can start investigating. Vince
Vincent
NinjaTrader Customer Service |
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05-16-2006, 06:02 PM
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#3 |
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Join Date: Nov 2005
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Thks Vincent - it is on its way.
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05-25-2006, 09:06 PM
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#4 |
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Join Date: Nov 2005
Location: , ,
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As recommended I re-installed NT completely (losing all my templates, tick data etc in the process) but I am still getting the same crash (see first post for screen shot) several times a day. It is most frequent when I try to scroll through charts but also happens even when they are not touched. I have emailed several times but am not getting any response.
Any suggestions much appreciated as I wish to use Ninja charts seriously in my trading but this is not viable if I am constantly in fear of a complete crash of the trading platform. Many thanks, Tony |
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05-26-2006, 12:39 AM
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#5 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
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Hi Tony,
When have you send your last email and what is the email address you used? I have not seen anything coming in. Vince
Vincent
NinjaTrader Customer Service |
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05-26-2006, 01:03 AM
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#6 | |
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Join Date: Nov 2005
Location: , ,
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Vincent wrote:
Quote:
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05-26-2006, 01:18 AM
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#7 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Thanks Tony,
Received your email and replied to it. Vince
Vincent
NinjaTrader Customer Service |
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