Problem to connect to ZenFire

[Christoph]

Hi,

perhaps you could help me. I´ve upgraded to V6.5 and now I can´t connect to ZenFire. Also my account is not found.

I have no idea what to do or what causes the problem.... is it the Broker(Dorman) or ZenFire or my PC?

My license key is @DOR-F154-A431-CD0D-000F-43BE-779C-1DYN


Thank you. Perhaps you can help.

[NinjaTrader_Jason]

Hello Christoph,

Can you please tell me what happens upon connecting to Zen-Fire. Do you receive an error message, does the connection just hangs?

Try removing your current account connection and recreate a new one using the instructions in the link below.
http://www.ninjatrader.com/webnew/support_ZenFire.htm

If the issue persists, please send a note to support AT ninjatrader DOT com and reference this post. In addition, please include your Zen-Fire account connection information, so I can test the connection on my end.

[Christoph]

Originally Posted by NinjaTrader_Jason

Hello Christoph,

Can you please tell me what happens upon connecting to Zen-Fire. Do you receive an error message, does the connection just hangs?

Try removing your current account connection and recreate a new one using the instructions in the link below.
http://www.ninjatrader.com/webnew/support_ZenFire.htm

If the issue persists, please send a note to support AT ninjatrader DOT com and reference this post. In addition, please include your Zen-Fire account connection information, so I can test the connection on my end.

In the log there´s this message.
I´ve tried it several times, it doesnt help.

[NinjaTrader_Jason]

Hi Christoph,

Please send a note to support AT ninjatrader DOT com including your Zen-Fire login credentials, so I can test the connection on my end.

If I am able to reproduce the error the login credentials are most likely incorrect and you would need to contact your broker to check if you have correct information.

If I can't reproduce the error in the Log-tab, your internet connection is not setup corectly or it does not allow NinjaTrader to connect with Zen-Fire somehow.

[Christoph]

Originally Posted by NinjaTrader_Jason

Hi Christoph,

Please send a note to support AT ninjatrader DOT com including your Zen-Fire login credentials, so I can test the connection on my end.

If I am able to reproduce the error the login credentials are most likely incorrect and you would need to contact your broker to check if you have correct information.

If I can't reproduce the error in the Log-tab, your internet connection is not setup corectly or it does not allow NinjaTrader to connect with Zen-Fire somehow.

But it worked all the time?

[NinjaTrader_Jason]

Have there been any changes on your computer lately regarding your internet connection? Perhaps software such as (corporate) firewalls, pop up blockers or anti-virus software is preventing NinjaTrader to establish a connection.

I suggest to contact your broker and verfiy you have correct login credentials.

[Christoph]

Originally Posted by NinjaTrader_Jason

Have there been any changes on your computer lately regarding your internet connection? Perhaps software such as (corporate) firewalls, pop up blockers or anti-virus software is preventing NinjaTrader to establish a connection.

I suggest to contact your broker and verfiy you have correct login credentials.

i have already asked for my data at my broker, everything seems to be okay. I have also asked my internet provider if there is a problem there, but they say that everything is working fine.

Can we perhaps do a ping test or anything else to check the connection between me and ninja?

[Christoph]

Originally Posted by NinjaTrader_Jason

Have there been any changes on your computer lately regarding your internet connection? Perhaps software such as (corporate) firewalls, pop up blockers or anti-virus software is preventing NinjaTrader to establish a connection.

I suggest to contact your broker and verfiy you have correct login credentials.

On my PC anti virus software is deactivated, every connection should be possible.

[NinjaTrader_Jason]

Hi Christoph,

I suggest to ask for new login credentials from your broker. I tested your connection on my end and was able to reproduce the error message in the Log-tab. Since I am able to connect to other Zen-Fire connections on my end, the issue must be related to your account connection parameters.

[Christoph]

Originally Posted by NinjaTrader_Jason

Hi Christoph,

I suggest to ask for new login credentials from your broker. I tested your connection on my end and was able to reproduce the error message in the Log-tab. Since I am able to connect to other Zen-Fire connections on my end, the issue must be related to your account connection parameters.

Thank you very much!