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| Connecting Support for establishing connections to your broker or market data service provider. |
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#1 |
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Junior Member
Join Date: Apr 2008
Posts: 5
Thanks: 0
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Hi...I'm on NT version 6.5.1000.1....just downloaded it yesterday. When I select "Tools"...."Account Connections"....."Add".....the wizard's choices under "select provider" don't include TDAmeritrade as an option. It only shows ESignal, OpenTick, IQFeed, and Yahoo as the possible choices.
Can you help? (Ahhhh....and I'd only add that I did do a forum search before bugging you with this. )CHEERS! D |
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#2 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Hi,
Most likely your license is entered incorrectly. Can you please check this under Help--> License Key Check for spelling errors as well as extra spaces in the beginning or at the end since the software is case sensitive. If all is entered correctly, please check your firewall settings, disable them and create permission for NinjaTrader to access the internet. Then re-enter the license. Let me know if this does the trick for you. Vince
Vincent
NinjaTrader Customer Service |
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#3 | |
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Junior Member
Join Date: Apr 2008
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
Hey guys....thank you for the prompt reply. I double checked...the license key is entered correctly, and no firewall issues. If there is a special "TDAmeritrade" license key....perhaps you can email it to me on the chance that the one I was originally emailed by the NT email system wasn't the right one for my needs? CHEERS! D |
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#4 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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D,
I'm curious what license you are using. Can you send it to me so I can test it. You can send it to support at ninjatrader dot com. Please address it to me. Vince
Vincent
NinjaTrader Customer Service |
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#5 |
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Junior Member
Join Date: Apr 2008
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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#6 | |
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Junior Member
Join Date: Apr 2008
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
CHEERS! D |
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#7 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Hi D,
I apologize, but I have not seen your email. It could be that it ended up in cyberspace. Can you please try to resend it. It's support at ninjatrader dot com. Please put in the subject header 'For Vince' so when it comes in it will be routed to me.
Vincent
NinjaTrader Customer Service |
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#8 | |
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Junior Member
Join Date: Apr 2008
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
CHEERS! D |
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