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This website will be down for maintenance from Friday May 24th at 6PM MDT until Sunday May 26th at 12PM MDT. We apologize for the inconvenience. If you need assistance during this time, please email sales@ninjatrader.com
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| Connecting Support for establishing connections to your broker or market data service provider. |
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#1 |
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Junior Member
Join Date: Sep 2007
Location: Malaysia
Posts: 22
Thanks: 0
Thanked 0 times in 0 posts
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Hi Admin,i don't know why i cant connect to Mirus or AMP with Zenfire.between,i am using NT 6.5.i confirmed i configured every things right.
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#2 |
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Administrator
Join Date: Mar 2005
Location: Bamberg, Germany
Posts: 9,994
Thanks: 0
Thanked 6 times in 6 posts
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- did it work before? then likely there is an ISP or broker issue. Please contact your broker and/or your ISP
- did it never work before? please double check your account connection settings
Dierk
NinjaTrader Customer Service |
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#3 | |
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Junior Member
Join Date: Sep 2007
Location: Malaysia
Posts: 22
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
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#4 |
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Junior Member
Join Date: Nov 2008
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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Can anyone help withthe following;
I have set up the data connection as per the email I recieved from Mirus. I cut and paste the user name and the pass so no errors here? I then try connecting to Zenfire and get the following; Login Failed: Please check your account connection parameters and your internet connection. Account connection should be fine ????? Internet is OK because I can get a Yahoo Connection and pull Daily Data for GOOG..... I require realtime for Emini's Your assistance is appreciated regards \ the Hound |
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#5 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,240
Thanks: 83
Thanked 338 times in 330 posts
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Hello the Hound,
Please see my response in the forum thread below. http://www.ninjatrader-support2.com/...ad.php?t=11945
Jason
NinjaTrader Customer Service |
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#6 |
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Senior Member
Join Date: Nov 2008
Posts: 117
Thanks: 0
Thanked 0 times in 0 posts
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this happened to me a second ago
![]() I have been using the mirus demo fine for a few months now. I just went to my screen and it said something about a request from the broker to close down due to more than one connection to the same number or something like that (I didn't think to write down the exact message) I shut it down and now I get the message "Login failed: please check your account parameters and your internet connection" This is very annoying. Done it all by itself. |
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#7 |
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Junior Member
Join Date: Aug 2008
Posts: 1
Thanks: 0
Thanked 0 times in 0 posts
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I just got the same disconnect and message pop-up, at 1:30 ET.
Hopefully someone will see our posts and help out? I am glad I was only paper-trading or I'd be really upset... wonder how often this happens, it concerns me. I am hoping Ninja is a robust and dependable platform. |
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#8 |
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Member
Join Date: Jan 2008
Posts: 52
Thanks: 0
Thanked 1 time in 1 post
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Yep, I was disconnected a few minutes ago as well. Anyone else having the same problem? Is it a zenfire issue?
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#9 |
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Member
Join Date: Dec 2004
Location: , ,
Posts: 68
Thanks: 4
Thanked 3 times in 1 post
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Hi,
I was just disconnected for 10min with zenfire demo account. Imaging while trading... Question about zenfire: What is the difference between a live zenfire account and demo account. http://www.mirusfutures.com/onlinefu...emoaccount.htm or http://www.zen-fire.com/pages/demo/demo.html (both disconnected at the same time) Cause eventually they are all connected to the same servers right? So the live traders are experiencing the same troubles when there is a disconnection.? Greetings, |
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#10 |
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Senior Member
Join Date: May 2008
Posts: 163
Thanks: 0
Thanked 0 times in 0 posts
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yes NT zen mirus wont connect
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#11 | |
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Certified NinjaScript Consultant
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Quote:
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#12 |
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Member
Join Date: Dec 2004
Location: , ,
Posts: 68
Thanks: 4
Thanked 3 times in 1 post
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#13 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,163
Thanks: 6
Thanked 45 times in 32 posts
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For those who are having problems connecting, please send an email to support {at] ninja trader . com and we will send further instructions.
Ray
NinjaTrader Customer Service |
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#14 |
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Junior Member
Join Date: Oct 2008
Posts: 10
Thanks: 0
Thanked 0 times in 0 posts
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Any updates on this? I still can't connect.
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#15 |
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Junior Member
Join Date: Oct 2008
Posts: 24
Thanks: 0
Thanked 0 times in 0 posts
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still no joy here either...
would be good to post up the solution here but i have also sent an email. |
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