Problem loading TF data

[Ragdoll]

Hi all,

I am trying to load TF data into NT. The problem is I keep getting the following error " Error on reloading data: Error on loading historical data.(20013) Panic."

I have tried repairing the db and resetting the db to no avail.

any ideas?

[NinjaTrader_PatrickH]

Hello Ragdoll,

Thank you for your post.

So I may investigate this matter further please answer the following questions.

• What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
  
• Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
  
• What expiry is selected for the TF?
  
• What interval is selected for your chart(s)? (Example: Tick, Minute, Day, etc.)
  
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to your response.

[Ragdoll]

version is 7.1000.22 64 bit

I am connected to Interactive brokers and kinetick paid service.

expiration date is 09-14

I am trying to load minute level data.

the error pops up on the screen and the same message is in the log.

[NinjaTrader_PatrickH]

Hello Ragdoll,

Thank you for your response.

Please reset your instruments and test downloading the data again. To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[Ragdoll]

I reset the instruments and still the same message.

[NinjaTrader_PatrickH]

Hello Ragdoll,

Thank you for your response.

Can you send me your log and trace files to platformsupport[at]ninjatrader[dot]com with the thread URL in the subject line?

Thread URL: http://www.ninjatrader.com/support/f...ad.php?t=67226

You can do this by going to the Control Center-> Help-> Mail to Support.

[NinjaTrader_PatrickH]

Hello Ragdoll,

My colleague pointed out to me that this is actually the standard message from Kinetick when requesting ICE data as it is not supported by Kinetick.