Connecting to TD Ameritrade External Data Feed

[neuronicnobody]

I created the Account connection but when I try to connect the software gets stuck on 'Connecting' for several minutes and I am unable to disconnect or cancel the process unless I exit the software. The default URL says 'apis.tdameritrade.com' but even trying to access this through a browser yields no connection. Tried to change the url to the main tdameritrade.com login page but this creates a login error.

[NinjaTrader_Dierk]

- please set up a new account connection and leave the server defaults (unless advised otherwise by TDA)
- if you still can't connect: please mail logs and traces by Help->Mail to support, subject "for Dierk" and refer to this post

[neuronicnobody]

Ok in the logs its saying that I can't place live orders using an NT light license. It was to my understanding that I could at least grab my data feed. Is this not correct?

[NinjaTrader_Dierk]

What is the exact (!) error message you see?

Also: What do you mean by NT light license?

[neuronicnobody]

Here's the message from the log:
Category: Default
Message: Tda.Callback.TransactionCallback: You can not place orders on a live account using your NinjaTrader Light license. Please visit www.ninjatrader.com if you wish to subscribe to NinjaTrader.


Connecting to a yahoo feed works however.


I did not try to place any orders. I merely tried to connect to the external data feed.

[NinjaTrader_Ray]

For clarification -

- It would seem that you created a connection for TDAMERITRADE and have successfully connected?

If yes, what is then the issu?

- You can't place orders? This is correct since you need a paid license to place orders.
- You do not receive any market data for a stock (example MSFT?)
- We have an "External Data Feed" connection and may you are using this as a term and not meaning to refer to this connection but just the TDA connection you made

[neuronicnobody]

No the connection hasn't been established. In the lower left of the screen the connection status freezes at 'Connecting'. I was able to create a new Account Connection under the Tools menu. However when I try to connect under File -> Connect -> Td Ameritrade (the connection I created), this is where the problem comes in.

[NinjaTrader_Ray]

Thanks for the clarification.

Did you by change send logs/traces as per the instructions in post #2? If not, would you be so kind to do so?

[neuronicnobody]

Email sent. Thanks for the swift responses by the way. Despite this small set back so far I like what I see so far in NT and the support!

[NinjaTrader_Dierk]

You are right. There is bug related to the sim license and the message you saw. You should be able to connect and pull data.

We created a custom build. Please:
- uninstall NT6.5 via control panel
- clear your browser cache
- install custom build from here: www.ninjatrader-support.com/ninjatrader/nt6.5.custom/NinjaTrader.Install.msi
- retry connecting

Sorry for the inconvenience

[neuronicnobody]

It's still getting frozen at Connecting. In the logs the message changed from NinjaTrader 'light license' to 'simulation license'. I emailed the logs to you again. Thanks.

[NinjaTrader_Dierk]

Ok, next try. Please:
- uninstall NT6.5 via control panel
- clear your browser cache
- install custom build from here: www.ninjatrader-support.com/ninjatrader/nt6.5.custom/NinjaTrader.Install.msi
- retry connecting

[neuronicnobody]

Could you be more specific on browser cache? If you mean my web browser then I did clear that. I also deleted the NinjaTrader folder in my Documents directory that was left after I uninstalled via Control Panel. I will try again.

[NinjaTrader_Dierk]

>> If you mean my web browser then I did clear that.
Correct. Please let me know how this latest build goes. Thanks

[neuronicnobody]

It works! Thanks a bunch!