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| Connecting Support for establishing connections to your broker or market data service provider. |
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#1 |
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Member
Join Date: Oct 2007
Posts: 39
Thanks: 0
Thanked 0 times in 0 posts
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This is my situation:
* I have a live account with a broker. * I have configured NinjaTrader to work with PatSystems. * I have set up Crude Oil (ticker: CL) on the Instrument Manager. Nevertheless, I am unable to receive CL price data. Why?
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,327
Thanks: 92
Thanked 354 times in 345 posts
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Hi David,
First, check if you are authorized to trade the CL. You can check this, while connected to Patsystems, in the Instrument Manager under the Pats-button. The CL should be listed here. If so, please remove the CL from your instrument list. Highlight and click Edit. Uncheck Nymex and check Globex. Add the updated CL to your instrument list. You should now be able to receive data for the CL.
Jason
NinjaTrader Customer Service |
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#3 |
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Member
Join Date: Oct 2007
Posts: 39
Thanks: 0
Thanked 0 times in 0 posts
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Thanks, Jason, but I have a question:
Where is the Pats button on the Instrument Manager?
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#4 |
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Member
Join Date: Oct 2007
Posts: 39
Thanks: 0
Thanked 0 times in 0 posts
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Jason:
Although I couldn't find the Pats button in the Instrument Manager, I simply changed the exchange from Nymex to Globex, and it worked! Thanks .
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#5 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,327
Thanks: 92
Thanked 354 times in 345 posts
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Hi David,
Great to hear you now receive data. The Pats-button is displayed in the upper right corner of the Instrument Manager.
Jason
NinjaTrader Customer Service |
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#6 |
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Member
Join Date: Oct 2007
Posts: 39
Thanks: 0
Thanked 0 times in 0 posts
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Jason:
I found the Pats button. Duh!
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#7 |
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Guest
Posts: n/a
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Hello,
Thank you for reporting. Please let us know if we can be of further assistance. Have a great afternoon and happy trading. |
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