NinjaTrader Support Forum  

Go Back   NinjaTrader Support Forum > Application Technical Support > Connecting

Connecting Support for establishing connections to your broker or market data service provider.

Reply
 
Thread Tools Display Modes
Old 04-17-2013, 12:59 PM   #1
mattismyth
Member
 
Join Date: Jul 2008
Posts: 52
Thanks: 0
Thanked 0 times in 0 posts
Default Problems Connecting to CQG

Hi,

I get this message: Login failed: network connection to the order routing system is unavailable.

what is going on?

Thanks.
mattismyth is offline  
Reply With Quote
Old 04-17-2013, 01:10 PM   #2
NinjaTrader_RyanL
NinjaTrader Customer Service
 
NinjaTrader_RyanL's Avatar
 
Join Date: Nov 2011
Location: Denver, CO
Posts: 528
Thanks: 28
Thanked 77 times in 76 posts
Default

Hello mattismyth,


Thank you for your forum post.


Who are you connected to? This is displayed by green on lower left corner of the Control Center window.


We can investigate this situation further. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest trace file for today:
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
  • The trace file will be named "trace.20130417.txt"
NinjaTrader_RyanL is offline  
Reply With Quote
Old 04-17-2013, 01:16 PM   #3
mattismyth
Member
 
Join Date: Jul 2008
Posts: 52
Thanks: 0
Thanked 0 times in 0 posts
Default

trying to connect to cqg. not connected to any provider right now
mattismyth is offline  
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Problems connecting CQG topstep Connecting 2 07-16-2012 07:54 AM
CQG Connection Problems ofurbaldur Connecting 1 01-10-2012 07:08 AM
CQG problems Mike_32 Miscellaneous Support 1 01-05-2012 11:56 AM
Problems with CQG Sergio66 Connecting 29 07-07-2011 03:32 PM
Connectiong HK stock real-time data in IB justmake Connecting 18 07-06-2011 08:03 AM


All times are GMT -6. The time now is 05:17 PM.