Unable to login

[momtic]

Hi

I get this message when trying to log in

Login failed: Unable to login error 7 Invalid login user already
logged in

not sure why this happen, been logged in all day, then lost connection, so I closed down ninja down, the correct way, but now cant get back in?

momtic

[NinjaTrader_Kyle]

Hello momtic,

Thank you for your post.

This occurs when the server you connect to believes that there is an existing open connection. Please follow the instructions below to resolve this situation.

• Shut down NinjaTrader
• Contact your broker and ask them to "Reset" your account
• Once they have confirmed that the account is reset you will be able to log back in

[momtic]

Hi, will this work

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Tools-->Options-->Data tab-->Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

thanks
momtic

[NinjaTrader_Kyle]

Hi,

It will not - you'll want to proceed as outlined in post 2.

[momtic]

Hi rather than en a new thread I use this old one. I cant seem to log on, I am getting this message. I have attached a link


regards
momtic

[NinjaTrader_Kyle]

Hello momtic,

Thank you for your post.

So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

You will find the file in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the 'trace.20150313.txt' file.