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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Senior Member
Join Date: Feb 2012
Posts: 177
Thanks: 41
Thanked 12 times in 10 posts
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Hi guys
The Jurik UT set is a great set of tools, but I've (probably temporarily) uninstalled it, following a message box that appeared after my subscription expired and suggested I should uninstall. But when I open NT now, about 30 error messages appear (each of which has to be closed separately), each saying: "NinjaTrader could not find the Jurik DLL..." My guess is that each box refers to a reference to a Jurik indicator in charts and strategies. Any advice as to how I can stop this happening would be much appreciated. Thanks. |
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#2 |
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NinjaTrader Customer Service
Join Date: Dec 2011
Location: India
Posts: 3,286
Thanks: 580
Thanked 546 times in 541 posts
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Hello arbuthnot,
Please send me your log and trace files for today so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Mail to Support. Please reference the following ticket number in the body of the email:685180
Joydeep M.
NinjaTrader Customer Service |
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