Attention!

deanldavis475 · 06-18-2012, 01:00 PM

I have CQG data via AMP Trading. I am running version 7.0.1000.10. This morning I had the charts open but was not connected to CQG. When I reconnected I am missing much of the data for the 2 or so hours I was off line. I have tried Reload all historical data and the message loading data appears on the face of the chart but never stops (25 Min ). I have closed NT and restarted twice with no change. Any suggestions??
Thanks
Dean

NinjaTrader_JC · 06-18-2012, 01:41 PM

Hello deanldavis475,

Thanks for the note. I am happy to help.

This may be due to corrupt cache data.

To remove historical and cache data please follow the steps below:

1. Close NinjaTrader
2. Go to (My) Documents -> NinjaTrader 7 -> db
3. Right click on the folder cache and select delete.
4. Open NinjaTrader
5. Connect to data provider
6. Reload chart data

Happy to be of further assistance.

06-18-2012, 01:00 PM	#1
deanldavis475 Senior Member Join Date: Feb 2006 Location: Bellevue, Washington, USA Posts: 190 Thanks: 2 Thanked 2 times in 2 posts	Data retrieval problem I have CQG data via AMP Trading. I am running version 7.0.1000.10. This morning I had the charts open but was not connected to CQG. When I reconnected I am missing much of the data for the 2 or so hours I was off line. I have tried Reload all historical data and the message loading data appears on the face of the chart but never stops (25 Min ). I have closed NT and restarted twice with no change. Any suggestions?? Thanks Dean
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06-18-2012, 01:41 PM	#2
NinjaTrader_JC NinjaTrader Customer Service Join Date: Mar 2012 Location: Denver, CO Posts: 1,200 Thanks: 137 Thanked 183 times in 182 posts	Hello deanldavis475, Thanks for the note. I am happy to help. This may be due to corrupt cache data. To remove historical and cache data please follow the steps below: 1. Close NinjaTrader 2. Go to (My) Documents -> NinjaTrader 7 -> db 3. Right click on the folder cache and select delete. 4. Open NinjaTrader 5. Connect to data provider 6. Reload chart data Happy to be of further assistance. JC NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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