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| Connecting Support for establishing connections to your broker or market data service provider. |
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12-14-2005, 04:39 AM
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#1 |
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Join Date: Nov 2004
Location: Anchorage, Alaska, USA
Posts: 8
Thanks: 0
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imported post
I recently installed the latest upgrade to NT5 and nowcannot connect to my IB acccount. Also I can connect to ESignal through NT5 ok.
I can log in directly to IB without NT being on. I have checked and re-checked the settings in NT and my IB account and cannot determine what is causing this. I have been using NT for several years and this is the first time I cannot debug this connection problem. Any ideas, suggestions, etc? |
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12-14-2005, 04:56 AM
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#2 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,164
Thanks: 6
Thanked 46 times in 32 posts
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imported post
1) Does your IB connection menu show up under File-->Connect?
2) If yes to 1, what exactly happens when you try to connect via this menu? Is there any connection error messages under the log tab?
Ray
NinjaTrader Customer Service |
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12-18-2005, 07:10 AM
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#3 |
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Join Date: Nov 2004
Location: Anchorage, Alaska, USA
Posts: 8
Thanks: 0
Thanked 0 times in 0 posts
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imported post
1) Does your IB connection menu show up under File-->Connect? YES
2) If yes to 1, what exactly happens when you try to connect via this menu? Is there any connection error messages under the log tab? The connection attempt times out. There are no error messages in the log. |
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12-18-2005, 06:52 PM
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#4 |
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Administrator
Join Date: Mar 2005
Location: Bamberg, Germany
Posts: 9,994
Thanks: 0
Thanked 6 times in 6 posts
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imported post
Please send us traces and logs by Help->Mail to Support
Dierk
NinjaTrader Customer Service |
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