CQG connection problem

[NinjaTrader_Bertrand]

fordshimus, to further diagnose we would please need your trace and log files as well sent to support.

In your NT use the Help > Mail to Support feature please to send this across for review.

Thanks,

[Silversea]

Originally Posted by NinjaTrader_Bertrand

Just use the NT Help > Mail to Support command and reference this forum post in the subject line, it will route the files needed directly to Support - thanks.

Failed to Send Mail
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed.....to respond 72.232.148.211: 25

What the hell is going on ! Please Advice

[NinjaTrader_Bertrand]

Silversea, this means your setup / connection has issues reaching our servers for upload of the files, you can of course also manually attach those to an email to support at ninjatrader dot com

They are located in the log / trace folders under Documents > NinjaTrader 7. The files are stamped with the date, please send us today's files for review.

Thanks,

[fordshimus]

Bertrand,

I just sent mail to the support. forgot about the attachment.... Did it upload necessary files automatically or do we have to attach them to our mail manually? if manual, where to find the files?

[NinjaTrader_Bertrand]

If you send via Help > Mail to Support, it would be included, so no worries. We'll check into your files and get back to you.

[Silversea]

The connection issue was resolved by downloading the CURRENT Version, but the Failed to Send Mail issue remains. Would like to be able to send mail to support inside the program, How do you fix that?

Please Advice.

[Silversea]

Originally Posted by NinjaTrader_Bertrand

Silversea, this means your setup / connection has issues reaching our servers for upload of the files, you can of course also manually attach those to an email to support at ninjatrader dot com

They are located in the log / trace folders under Documents > NinjaTrader 7. The files are stamped with the date, please send us today's files for review.

Thanks,

The connection issue was fixed but I noticed that is NOT updating the price/data ! looks like still has problems even with the CURRENT Version.

[NinjaTrader_Bertrand]

Just replied to your email directly Silversea, please check your inbox.

Thanks,

[fordshimus]

Hi Bertrand,

Everything is solved already and i can connect to cqg now. thanks for the help as always!

[fordshimus]

Hi sir/mdm,

I tried to connect to CQG just now, but it said "login failed: unspecified login error"

[NinjaTrader_Bertrand]

fordshimus, CQG is running fine in my testing here - could it be your demo is expired? If you can send us the diagnostic trace / logs via Help >> Mail to Support we could review for any issues.

Thanks,

[fordshimus]

Hi Bertrand,

Now i can't send mail through help>>mail to support too

"Cannot send message through microsoft outlook. The command line ......"

[NinjaTrader_Bertrand]

Ok, then please email the trace / log files from today manually to support at ninjatrader dot com in this case.

You can find those under Documents > NinjaTrader 7 > log and Documents > NinjaTrader 7 > trace.

The files are archived per date, please just send the ones from today.

Thanks,

[Biggertime Trader]

I'm getting the same error message: Login failed. Can't connect to CQG server. This is the same thing that happened to us last week. I'm in Pennsylvania.

[Biggertime Trader]

Actually it reads: Login Failed: Unable to connect to remote server. Everything seems fine on my end,