CQG connection problem

[max1ci6]

I can't connect my demo to CQG by ampfutures this morning , is anyone experiencing the same?

[NinjaTrader_Bertrand]

GM Max, what error are you getting when attempting to connect please? Are working on our latest NT7R10 release here?

[max1ci6]

I am using NT 7.0.1000.10 , it gives me no error just login failed . Could it be a problem to their end? I wrote to ampfutures support and waiting for answer ....

[NinjaTrader_Bertrand]

Thanks, in testing this morning here I see no issue logging in and using the system - could you please email me via Help > Mail to Support with your config.xml file attached so I could give your connection a test on our end?

It could be also your demo is expired by now, in this case contacting your broker would be the best approach to discuss further options available.

[max1ci6]

Thanks Bertrand

i sent the email , demo is pretty recent so it should not be expired .

Regards

[NinjaTrader_Bertrand]

Thanks Max, replied a few min ago to it.

[nyctrader]

I'm having a similar problem with a CQG demo this morning.

[NinjaTrader_Bertrand]

nyctrader, what error would you see please on your setup? NT7 R10 as well? The OP could resolve the issue seen with a reset / restart of his router, then connectivity was restored normally.

[nyctrader]

I am only partially connecting. I am not connecting to SIM101. On NT7 R10. Very recent demo.

[NinjaTrader_Bertrand]

Thanks, can you please contact us via Help >> Mail to Support in your NT so we could review your diagnostic trace / log files for this issue?

[Silversea]

CQG : Disconnect enforced due to undesired CQG API state. Please contact Ninja Trader support for further instructions.

I am getting the above message this morning with a new demo connection Login AND the other computer works fine ! This Ninja Tarder program was working FINE the previous day, I repeat, this was working fine yesterday.

The following course of action done but NO FIX :

Repair Data Base - NO FIX
Reload Program - NO FIX
Restart computer - NO FIX
Prayed to the Gods - NO Fix !

My computer is very capabble: i7 Intel 2600 Proccesor , 6 MB RAM. ONLY used for trading

Please Advice

[NinjaTrader_Bertrand]

Silversea, can you please email us your trace and log info as well via the NT inbuild Help > Mail to Support feature?

Thanks much,

[Silversea]

Where in Windows 7 are the Trace and Log files for Ninja Trader 7 located ?

[NinjaTrader_Bertrand]

Just use the NT Help > Mail to Support command and reference this forum post in the subject line, it will route the files needed directly to Support - thanks.

[fordshimus]

Hi Bertrand,

I can't connect to AMP (CQG feed) either. I just registered for AMP demo account and downloaded the latest version of NT7. When i tried to connect, NT7 crashed saying " the program stopped working". the zenfire with mirrus was alright though. I wonder why....