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| Connecting Support for establishing connections to your broker or market data service provider. |
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01-15-2008, 06:48 AM
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#1 |
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Senior Member
Join Date: Dec 2007
Posts: 128
Thanks: 0
Thanked 0 times in 0 posts
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Zen Fire Connection
Hi,
Anyone else experiencing failure to connect to Zen Fire this morning. Tried two separate broker accounts to no avail. Cheers, Nash |
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01-15-2008, 06:54 AM
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#2 |
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Guest
Posts: n/a
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Connecting
Hello,
Please send me a note to support at ninjatrader dot com with your login credentials, and I will test the connection. |
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01-15-2008, 07:00 AM
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#3 |
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Senior Member
Join Date: Dec 2007
Posts: 128
Thanks: 0
Thanked 0 times in 0 posts
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Hi Chris,
Posted the info as requested. Thanks for your help. Nash |
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01-15-2008, 07:29 AM
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#4 |
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Senior Member
Join Date: Dec 2007
Posts: 128
Thanks: 0
Thanked 0 times in 0 posts
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Chris,
Thanks for your prompt assistance. much appreciated. Pretty good technical support, second to none. Cheers, Nash |
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01-15-2008, 08:50 AM
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#5 |
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Junior Member
Join Date: Apr 2007
Location: , ,
Posts: 25
Thanks: 0
Thanked 0 times in 0 posts
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ZenFire
I had a problem this morning also, on a sim account. It seems ok now. Was it just the demo feed or was the live feed affected also? Anyone know?
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01-15-2008, 08:54 AM
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#6 |
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Senior Member
Join Date: Nov 2004
Location: Northern California
Posts: 985
Thanks: 14
Thanked 39 times in 33 posts
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Zen-Fire will not connect for me this morning on either of two computers....very unusual....now getting the message "Login Failed. Unable to login (20051)"
Vincent at NT let me know in an email earlier this morning there are problems with the Zen-Fire servers today. Thanks.... |
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01-15-2008, 08:55 AM
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#7 |
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Senior Member
Join Date: Dec 2007
Posts: 128
Thanks: 0
Thanked 0 times in 0 posts
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Zen Fire failing intermittently all day long, so far!
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01-15-2008, 08:59 AM
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#8 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Hi,
One of the ISP carriers lines went down. The people from Zen are working on it and it should be back up shortly again. Vince
Vincent
NinjaTrader Customer Service |
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01-15-2008, 09:44 AM
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#9 |
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Senior Member
Join Date: Nov 2004
Location: Northern California
Posts: 985
Thanks: 14
Thanked 39 times in 33 posts
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Connects OK now for me....
Thanks... |
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01-15-2008, 01:32 PM
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#10 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Here's a brief explanation of what happened with Zen this morning:
ISP outages caused many traders to be unable to connect or to have intermittent connectivity from approximately 8:15am to 9:30am CST. One of the main carriers transmitting data to the engine reported trouble early this morning causing a series of related issues that prevented steady connections on this path. Static routes were put in place to prevent this type of outage from affecting users in the future. Vince
Vincent
NinjaTrader Customer Service |
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01-15-2008, 03:01 PM
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#11 |
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Member
Join Date: Jan 2008
Posts: 38
Thanks: 0
Thanked 0 times in 0 posts
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Any ideas if there are still issues for demo users? I have not been able to login all day(just tried again).
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01-15-2008, 03:04 PM
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#12 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Hi,
They should be over. What is the error message when you try to connect? Otherwise send a note to support and someone will assist you. Vince
Vincent
NinjaTrader Customer Service |
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01-15-2008, 04:11 PM
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#13 |
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Member
Join Date: Jan 2008
Posts: 38
Thanks: 0
Thanked 0 times in 0 posts
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Actually this morning I was receiving an error message that said something to the effect of "Unable to login 20051", however now I do not get a message at all. I see "Connecting - Zen-Fire" at the bottom of the Control Center and it never connects, it just sits there.
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01-15-2008, 04:23 PM
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#14 |
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NinjaTrader Customer Service
Join Date: Mar 2005
Location: Amsterdam, The Netherlands
Posts: 2,042
Thanks: 0
Thanked 3 times in 3 posts
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Insomniac,
Please do the following: - Remove your account connection - Exit and restart NT - Re-create your account connection - Connect Let me know if this works for you. Vince
Vincent
NinjaTrader Customer Service |
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01-15-2008, 04:44 PM
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#15 |
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Member
Join Date: Jan 2008
Posts: 38
Thanks: 0
Thanked 0 times in 0 posts
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Just tried your recommendation twice and still no go.
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