Problem with CQG login

[Emanuele67]

Hi everybodies

Could you help me with a problem connecting to CQG? When I try to connect, a message appears on screen: "Login failed: unspecified login error".
I've tried to restart my pc, but the problem is still there.

I have a demo connection, but I've subscribed it less then 30 days ago.

What is the problem?

Thank you in advance for your help

Emanuele67

[NinjaTrader_Cameron]

Hello Emanuele67,

Thank you for your note.

To investigate this further, Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.x

Please note that the latest version is NinjaTrader 7.0.1000.9 and in release .8 there was an update to the CQG adapter.

We have heard this report with users using CQG demos and older releases.

If you are using an older version number, use the following link to download NinjaTrader. You can register your current license key which can be found under the Control Center -> Help--> License Key

http://www.ninjatrader.com/download-registration.php


Close NinjaTrader before installing.
Since this is an over-the-top upgrade, you will not lose any chart templates, workspaces or other custom settings.

[Emanuele67]

Dear Cameron

Thank you very much for your prompt reply

Really, the version I'm using is 7.0.1000.7, is older then the 8 one.

Do you think that, downloading the new release, I will solve my problem?

I look forward to hear from you soon

Emanuele67

[NinjaTrader_Cameron]

Emanuele67,

We heard reports of other users having the same issue and upgrading to NinjaTrader 7.0.1000.9 resolved the issue.

Please update, if you continue to have this issue, let me know and I'll be happy to investigate this in more depth.

[Emanuele67]

Dear Cameron

Unfortunately, the problem still persist, even with the new release.
What should i do? Should I try to request a new demo verion?

Please let me know

Emanuele67

[NinjaTrader_Cameron]

Emanuele67,

Please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.


So I may further test your account connection on my end, can you please send me your configuration file?

• You will find your configuration file in the following directory:
• (My) Documents\NinjaTrader 7\config.xml

Once located, please attach the config.xml file to the email you send in.

[Emanuele67]

Dear Cameron

I've solved my problem, just asking for a new demo.
Now Ninja is working.

Thank you very much for your help

Emanuele67

[hktanty]

Hi - I am getting the same error with NT demo with CQG connection. The demo is not even 1 month. It was working till yesterday and all of a sudden I started getting this error. Now whenever I try to connect, I get this error. I have uninstalled NT, deleted the Ninja Trader 7 folder in My Document folder. Reinstalled the latest NT7 version. Still getting the connection error. Appreciate if any one can help to resolve this problem.

Thanks in advance.

[NinjaTrader_Matthew]

Have you checked with the broker to ensure that everything is ok with this account?

If you're sure that the credentials you are using should be working, please send us an email as in post #6

Thanks

[Emanuele67]

Dear Matthew

Thank you for your help: the instruments is working right at moment

Emanuele

[hktanty]

Matthew - Thanks for the promt response. Yes, I am checking with my broker if the Demo account has been stopped. Waiting for their response. Hopefully I will get by today.