zenfire unable to connect (13) permission error bug

[babuinus]

NT7 can't connect. error: "unable to connect (13) permission error"

[NinjaTrader_ChristopherJ]

Hello babuines,

Thank you for your post.

Please use the steps I have provided below to resolve the issue you are experiencing:

• Tools
• Account Connections
• Select your Zen-Fire connect
• Change
• Next
• Next
• Click Settings
• Enable Legacy API
• Next
• Finish
• Connect

Please let me know if the issue persists after this procedure.

[babuinus]

thanks works now

thank you, now it works

Hello babuines,

Thank you for your post.


Please use the steps I have provided below to resolve the issue you are experiencing:

• Tools
• Account Connections
• Select your Zen-Fire connect
• Change
• Next
• Next
• Click Settings
• Enable Legacy API
• Next
• Finish
• Connect

Please let me know if the issue persists after this procedure.

[NinjaTrader_ChristopherJ]

Glad to hear that did the trick.

Have a great day and Happy Trading!

[rainbowchaser]

login 13 error also

Glad to hear that did the trick.

Have a great day and Happy Trading!

Good morning I am experiencing the same error and as per your instructions. a new window appears estating that zenfire is unable to connect with my 64bit NT. I have been connected for months in 64bit.
Please help.
Thanks
Z

[wagnerbro]

Error 13 is not really solved

Hi, I try to fix same error following the steps below, now I have that message saying it's "not available in 64 bit, must use 32 bit version."

Now I tried to connect to 32 bit and the message is "Login failed: Unable to login (10001)
Are you doing maintenance on Ninja and should we wait or that is a problem to be fixed?

Please help us.

Thank you

[VTtrader]

I would think ZenFire is just down for maintenance. It is quite common for them to do work on their system over the weekends. I would give it some time rather than start changing all sorts of things based on an old thread.

VT

[xkuba]

Hi, I try to fix same error following the steps below, now I have that message saying it's "not available in 64 bit, must use 32 bit version."

Now I tried to connect to 32 bit and the message is "Login failed: Unable to login (10001)
Are you doing maintenance on Ninja and should we wait or that is a problem to be fixed?

Please help us.

Thank you

Got the same problem, unable to login (10001). What to do? Thanks

[mrpowerballad]

I have the same problem, and as VTader mentioned, it's almost certainly just ZenFire doing weekend maintenance. The only thing you can do is wait for them to complete the maintenance.

[NinjaTrader_Brett]

Everyone Backup from this weekend maintenance? If anyone is still running into issues connecting please let me know by sending me an email to support at ninjatrader dot com

-Brett

[ahagger]

I'm getting the Unable to login error (10001) after making the recommended changes. Email sent to support as requested.

[Klaus Hengher]

same problem for me

from trace file

2012-02-27 00:43:40:093 (ZenFire) Hosted.Adapter.Cleanup0
2012-02-27 00:43:40:093 (ZenFire) Hosted.Adapter.Cleanup9
2012-02-27 00:43:40:093 (ZenFire) Cbi.Connection.ConnectNow9 ok
2012-02-27 00:43:40:093 (ZenFire) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
2012-02-27 00:43:40:093 (ZenFire) Cbi.ConnectionStatusEventArgs.Process: Disconnected Disconnected
2012-02-27 00:44:55:731 (Unknown) Cbi.Connection.Connect0 Disconnected assembly=7.0.1000.9 date=2/27/2012
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.Connect9
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connecting Connecting NoError
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.ConnectNow1: DataConnection=True
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.ConnectNow2
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.ConnectNow.CreateLoader
2012-02-27 00:44:55:731 (ZenFire) Cbi.Connection.ConnectNow.Connect
2012-02-27 00:44:55:731 (ZenFire) Hosted.Adapter.Connect1: User='************' Compressed=True DomainName='rithmic_prod_novus_dmz_domain' AdmPoint='dd_admin_rithmic_sslc' IhPoint='' MdPoint='login_agent_tp_rithmicc' TsPoint='login_agent_rithmicc' BrokerAddress='ritpz02502.rithmic.com:64100~:0' DomainAddress='ritpz02502.rithmic.com:65000~ritpz0 2503.rithmic.com:65000' LicenseAddress='ritpz02502.rithmic.com:56000~ritpz 02503.rithmic.com:56000' LoggerAddress='ritpz02502.rithmic.com:45454~:0' LegacyApi=False
2012-02-27 00:44:55:731 (ZenFire) Hosted.Adapter.Connect2: dotNet=true version=4.8.0.1
2012-02-27 00:44:59:403 (ZenFire) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected LoginFailed Unable to login(13): permission error
2012-02-27 00:44:59:403 ERROR: ZenFire: Unable to login(13): permission error(LoginFailed)
2012-02-27 00:44:59:403 (ZenFire) Hosted.Adapter.Cleanup0
2012-02-27 00:44:59:403 (ZenFire) Hosted.Adapter.Cleanup9
2012-02-27 00:44:59:403 (ZenFire) Cbi.Connection.ConnectNow9 ok
2012-02-27 00:44:59:403 (ZenFire) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
2012-02-27 00:44:59:403 (ZenFire) Cbi.ConnectionStatusEventArgs.Process: Disconnected Disconnected


from ZenFire log

1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : The R | API.NET log file has been opened.
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PROCESSOR_LEVEL=6
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : USERNAME=Administrator
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : SystemDrive=C:
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : TEMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : NUMBER_OF_PROCESSORS=2
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PROCESSOR_IDENTIFIER=x86 Family 6 Model 26 Stepping 4, GenuineIntel
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : MML_LIC_SRVR_ADDR=ritpz02502.rithmic.com:56000~rit pz02503.rithmic.com:56000
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : HOMEDRIVE=C:
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PROCESSOR_REVISION=1a04
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : OS=Windows_NT
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\Sys tem32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v 1.0;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\ Program Files\NinjaTrader 7\bin\SqlServerCe
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : COMPUTERNAME=VM111040
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : USERDOMAIN=VM111040
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : SESSIONNAME=Console
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : ClusterLog=C:\WINDOWS\Cluster\cluster.log
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : CLIENTNAME=Console
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PSModulePath=C:\WINDOWS\system32\WindowsPowerShell \v1.0\Modules\
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WS F;.WSH;.PSC1;.PSC1
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : windir=C:\WINDOWS
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : MML_SSL_CLNT_CERT_FILE=C:\Program Files\NinjaTrader 7\\bin\RithmicCertificate.pk12
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : APPDATA=C:\Documents and Settings\Administrator\Application Data
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : ComSpec=C:\WINDOWS\system32\cmd.exe
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : PROCESSOR_ARCHITECTURE=x86
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : USERPROFILE=C:\Documents and Settings\Administrator
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : ProgramFiles=C:\Program Files
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : ALLUSERSPROFILE=C:\Documents and Settings\All Users
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : LOGONSERVER=\\VM111040
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : HOMEPATH=\Documents and Settings\Administrator
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : FP_NO_HOST_CHECK=NO
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : TMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : CommonProgramFiles=C:\Program Files\Common Files
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : environment : SystemRoot=C:\WINDOWS
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::AppName : NinjaTrader
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::AppVersion : 7.0.1000.9
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::AdmCnnctPt : dd_admin_rithmic_sslc
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::CertFile : C:\Program Files\NinjaTrader 7\\bin\RithmicCertificate.pk12
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams:mnSrvrAddr : ritpz02502.rithmic.com:65000~ritpz02503.rithmic.co m:65000
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams:omainName : rithmic_prod_novus_dmz_domain
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::LicSrvrAddr : ritpz02502.rithmic.com:56000~ritpz02503.rithmic.co m:56000
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::LocBrokAddr : ritpz02502.rithmic.com:64100
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::LogFilePath : C:\Documents and Settings\Administrator\My Documents\NinjaTrader 7\trace\Zen-Fire20120227
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::LoggerAddr : ritpz02502.rithmic.com:45454
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::UseTraceSource : False
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : REngineParams::Listeners :
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : AdminName : NinjaTrader-7.0.1000.9-389184-1330332295.731746
1330332295.731746 [389184] [1] : R | API.NET 4.8.0.1 : OMNEVerse::OMNEVerse : in
1330332299.403527 [389184] [1] : R | API.NET 4.8.0.1 : OMNEVerse::OMNEVerse : out : com.omnesys.omne.om.OMException : permission error : at com.omnesys.omne.om.OMPrimal..ctor()
at com.omnesys.omne.om.OMNEVerse..ctor(String sAdminName, String sDmnSrvrAddr, String sLocBrokAddr, String sLoggerAddr, String sDomainName, String sLogType, String sLogFile, String sLogDir, String sAdminClnt, Object oCaller, Boolean bStartReaper, Boolean bOpenCnnctrs, Boolean bOpenAdminClnt, Boolean bEncryptedAdminClnt, Boolean bUseLexedEnc)
at com.omnesys.rapi.REngine..ctor(REngineParams oParams)
1330332299.403527 [389184] [1] : R | API.NET 4.8.0.1 : REngine::REngine() : closing file

[NinjaTrader_ChristopherJ]

Please use the steps I have provided below to resolve the issue you are experiencing.

• Disconnect
• Tools
• Account Connections
• Select your connection
• Change
• Next
• Next
• Click Settings
• Enable Legacy API
• Next
• Finish
• Reconnect

If the issue does persist please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt