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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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#1 |
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Junior Member
Join Date: Jun 2011
Posts: 3
Thanks: 0
Thanked 0 times in 0 posts
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Hi,
NT was working on my w7 64bit fine, but last 3 days I am unable to run it. I tried to instal on another pc , but same issue. I get boot windows, that is connecting to DB etc. and than didn`t open windows. I see this proccess in taskmgr, but I didn`t see ninjatrader window. Can anybody help me ? log: 24. 6. 2011 10:42:13|1|4|Verifying license at primary server... 24. 6. 2011 10:42:15|2|4|Session Break (Version 7.0.1000.5) 24. 6. 2011 10:42:15|1|4|Current license: Type=SimulationOnly State=Verified StartDate=1. 1. 2005 EndDate=1. 12. 2099 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo TradingTechnologies Provider9 AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom DataConnection 24. 6. 2011 10:42:18|1|2|Auto connecting to 'Trading tech' 24. 6. 2011 10:42:19|1|2|Trading tech: Primary connection=Connecting, Price feed=Connecting 24. 6. 2011 10:42:19|1|2|Connecting to NinjaTrader data server (64.202.118.179/31654) 24. 6. 2011 11:54:39|1|4|Verifying license at primary server... 24. 6. 2011 11:54:41|2|4|Session Break (Version 7.0.1000.5) 24. 6. 2011 11:54:41|1|4|Current license: Type=SimulationOnly State=Verified StartDate=1. 1. 2005 EndDate=1. 12. 2099 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo TradingTechnologies Provider9 AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom DataConnection 24. 6. 2011 11:54:43|1|2|Auto connecting to 'Trading tech' 24. 6. 2011 11:54:43|1|2|Trading tech: Primary connection=Connecting, Price feed=Connecting 24. 6. 2011 11:54:44|1|2|Connecting to NinjaTrader data server (64.202.118.179/31654) 24. 6. 2011 12:38:09|1|4|Verifying license at primary server... 24. 6. 2011 12:38:10|2|4|Session Break (Version 7.0.1000.5) 24. 6. 2011 12:38:10|1|4|Current license: Type=SimulationOnly State=Verified StartDate=1. 1. 2005 EndDate=1. 12. 2099 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo TradingTechnologies Provider9 AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom DataConnection 24. 6. 2011 12:38:13|1|2|Auto connecting to 'Trading tech' 24. 6. 2011 12:38:13|1|2|Trading tech: Primary connection=Connecting, Price feed=Connecting 24. 6. 2011 12:38:13|1|2|Connecting to NinjaTrader data server (64.202.118.179/31654) 24. 6. 2011 12:48:38|3|4|Connection to NinjaTrader historical market data server lost: An established connection was aborted by the software in your host machine 24. 6. 2011 12:48:48|1|2|Connection to NinjaTrader historical market data server established. |
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#2 |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,808
Thanks: 32
Thanked 134 times in 134 posts
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Hello Chrisdb,
Thank you for your post. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line. In the message, please include the following: 1.) A link to this forum thread. 2.) Your most current trace and log files. You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt Log file will be located by going to Documents->NinjaTrader 7 >Log->log.YYYYMMDD.txt
Christopher
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Aug 2010
Posts: 4
Thanks: 0
Thanked 0 times in 0 posts
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Ninjatrader starts, connnects to IB, but no Ninjatrader windows open. It worked fine until today. I had just installed some Microsoft-recommended Windows 7 updates immediately before this problem started; I'm not sure if those updates are related to the problem starting Ninjatrader.
UPDATE: I uninstalled Ninjatrader and reinstalled (7.0.1000.6). Now, Ninjatrader starts, and connects to IB. But after about 10 seconds, IB disconnects and Ninjatrader goes through the connection process again. It keeps connecting and then disconnecting. IB TWS works fine, with no disconnects, if I start it independently of Ninjatrader.
Last edited by Ringmeister; 06-27-2011 at 12:33 AM.
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#4 |
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Junior Member
Join Date: Jul 2007
Location: Germany
Posts: 7
Thanks: 0
Thanked 0 times in 0 posts
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Same happen here after I updated IB to 918. After going back to IB 917 everything was ok.
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#5 | |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,808
Thanks: 32
Thanked 134 times in 134 posts
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Quote:
Can you please tell me what version of TWS you currently have installed. If you do not have TWS 917 installed please uninstall your current version and install the required version at the link provided below. http://www.ninjatrader.com/Connectio...tion-Guide.php
Christopher
NinjaTrader Customer Service |
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#6 |
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Junior Member
Join Date: Aug 2010
Posts: 4
Thanks: 0
Thanked 0 times in 0 posts
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I have TWS Build 918.6. I'll go back to 917 and see if it works.
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#7 |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,808
Thanks: 32
Thanked 134 times in 134 posts
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Sounds good and please let me know if I may be of further assistance.
Christopher
NinjaTrader Customer Service |
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#8 |
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Junior Member
Join Date: Jun 2011
Posts: 3
Thanks: 0
Thanked 0 times in 0 posts
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mail sent, issue still perssist
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#9 |
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Senior Member
Join Date: Jun 2011
Posts: 214
Thanks: 34
Thanked 10 times in 10 posts
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i would love if Christopher would post the fix (if there is one) in this thread, as i am having the same problem.
running Vista64 on my NT PC. |
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#10 | |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,808
Thanks: 32
Thanked 134 times in 134 posts
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Quote:
If you are not connecting to IB and you cannot open NinjaTrader use the steps I have provided below to move your current Workspaces:
Christopher
NinjaTrader Customer Service |
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#11 |
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Junior Member
Join Date: Aug 2010
Posts: 4
Thanks: 0
Thanked 0 times in 0 posts
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I've gone back to Build 917 of TWS, and everything seems to be working now. Build 918.6 worked fine for a couple of weeks, but suddenly it worked no more.
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#12 |
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Junior Member
Join Date: Jun 2011
Posts: 3
Thanks: 0
Thanked 0 times in 0 posts
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my problem still perssist, mail sent, waiting for reply, or can anybody help me ?
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#13 | |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,808
Thanks: 32
Thanked 134 times in 134 posts
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Quote:
In the message, please include the following: 1.) A link to this forum thread. 2.) Your most current trace and log files. You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt Log file will be located by going to Documents->NinjaTrader 7 >Log->log.YYYYMMDD.txt
Christopher
NinjaTrader Customer Service |
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