New laptop with Win7 64-bit, chart causes error

mbrownlius · 05-13-2011, 01:39 PM

Got a new notebook with win7 64 bit. Installed newest NT7 build. I can launch NT and successfully connect with Zen-fire. My DOM shows live prices but my chart window is all white with a big red X through it. Eventually trying to reload the chart window causes "error has been detected and needs to shut down". I can click OK on the error but NT does not shut down. I get similar results running the standard NT and the NTx64 version.

I think I have .net ver. 4 installed - is that a problem?

Any ideas?

NinjaTrader_Kyle · 05-13-2011, 01:44 PM

Hello mbrownlius,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
Today's file will be named 'trace.20110513.txt'.

05-13-2011, 01:39 PM	#1
mbrownlius Junior Member Join Date: Oct 2007 Posts: 4 Thanks: 0 Thanked 0 times in 0 posts	New laptop with Win7 64-bit, chart causes error Got a new notebook with win7 64 bit. Installed newest NT7 build. I can launch NT and successfully connect with Zen-fire. My DOM shows live prices but my chart window is all white with a big red X through it. Eventually trying to reload the chart window causes "error has been detected and needs to shut down". I can click OK on the error but NT does not shut down. I get similar results running the standard NT and the NTx64 version. I think I have .net ver. 4 installed - is that a problem? Any ideas?
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05-13-2011, 01:44 PM	#2
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,435 Thanks: 157 Thanked 262 times in 257 posts	Hello mbrownlius, Thank you for your post. Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line. In the message, please include the following: 1.) A link to this forum thread. 2.) Your most current trace file. You will find the trace file in the Documents > NinjaTrader 7 > Trace folder. Today's file will be named 'trace.20110513.txt'. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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