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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Senior Member
Join Date: Feb 2008
Location: Paris
Posts: 713
Thanks: 10
Thanked 10 times in 7 posts
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It's monday and I generate a performance report for today and I get trades from last Friday. this has happened in the past, doesn't happen often but when it happens it's annoying as there is no way to fix it.
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,232
Thanks: 83
Thanked 334 times in 326 posts
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Hello cunparis,
Can you please try the following first. Please go to Control Center-->Tools-->Options-->Data-tab and click Repair DB. Subsequently, generate a new report and check if the 3/25 executions are excluded. If not, please send me your database. Please go to Control Center-->Help-->Mail to Support. Checkmark 'Database file' and put 'Attn Jason' in the subject header and reference this forum thread.
Jason
NinjaTrader Customer Service |
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#3 | |
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Senior Member
Join Date: Feb 2008
Location: Paris
Posts: 713
Thanks: 10
Thanked 10 times in 7 posts
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Quote:
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#4 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,232
Thanks: 83
Thanked 334 times in 326 posts
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Executions are saved in the database. Since the report reflected incorrect executions, I suggested to repair the database.
Unfortunately I am not sure why those executions were included in the report. Please let me know if the issue recurs and check for any consistencies between the occurrences.
Jason
NinjaTrader Customer Service |
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#5 |
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Member
Join Date: Jun 2009
Posts: 92
Thanks: 1
Thanked 0 times in 0 posts
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This happened to me as well today. I'll try repairing the database after the close but wanted to report the issue.
Mpe |
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#6 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,232
Thanks: 83
Thanked 334 times in 326 posts
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Hello Mpe,
Thank you for reporting. Please let me know the outcome after repairing the database. Unfortunately, I am not sure what causes the issue. Please tell me if you find reproducible steps or if you notice any consistencies if the issue recurs.
Jason
NinjaTrader Customer Service |
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#7 | |
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Member
Join Date: Jun 2009
Posts: 92
Thanks: 1
Thanked 0 times in 0 posts
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Quote:
Mpe |
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#8 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,232
Thanks: 83
Thanked 334 times in 326 posts
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Good to hear it fixed the issue.
If the issue recurs, please check if you notice a consistency compared to yesterday's occurrence. I am not sure what causes the orders to be included in the report. I will need to find a reproducible scenario in order to further trouble shoot it.
Jason
NinjaTrader Customer Service |
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#9 |
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Member
Join Date: Jun 2009
Posts: 92
Thanks: 1
Thanked 0 times in 0 posts
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On Monday I had an entry in the Bund (FGBL) that NT got the price wrong for. I have double checked the fill with my broker. I don't know if this is related to the other problem but repairing the DB did not fix it.
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#10 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,232
Thanks: 83
Thanked 334 times in 326 posts
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Hello mpe66,
Can you please send me the log file for the day the order executed and include the estimated time. Please let me know what price was listed at your broker as well. You can find log files at the following location. Start Menu--> My Documents--> NinjaTrader 7--> Log--> log.20110504 for today. (log.yyyymmdd for any other date) Please send it to support[at]ninjatrader[dot]com and put 'Attn Jason' in the subject header. Once an order executes, NinjaTrader receives an execution update from your broker which should list the correct price. Execution updates are listed in log files.
Jason
NinjaTrader Customer Service |
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