connecting issues

Mike0812 · 03-01-2011, 07:30 AM

I am using the latest version of Ninja...and also using the correct version of PFGAPI. My charts say "loading data". Control center is green and says "Connected - PFG", but in the lower right had corner it doesn't say loading whatever instrument that it normally does when I first start up Ninja....any suggestions on what I should do???? I have started Ninja several times this morning and the charts will not load with data.

NinjaTrader_ChristopherJ · 03-01-2011, 07:40 AM

Hello Mike0812,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
3.) The time interval charts you are attempting to load

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.

03-01-2011, 07:30 AM	#1
Mike0812 Junior Member Join Date: Apr 2009 Posts: 13 Thanks: 0 Thanked 0 times in 0 posts	connecting issues I am using the latest version of Ninja...and also using the correct version of PFGAPI. My charts say "loading data". Control center is green and says "Connected - PFG", but in the lower right had corner it doesn't say loading whatever instrument that it normally does when I first start up Ninja....any suggestions on what I should do???? I have started Ninja several times this morning and the charts will not load with data.
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03-01-2011, 07:40 AM	#2
NinjaTrader_ChristopherJ NinjaTrader Customer Service Join Date: Feb 2009 Location: Denver, CO Posts: 3,803 Thanks: 32 Thanked 134 times in 134 posts	Hello Mike0812, Thank you for your post. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line. In the message, please include the following: 1.) A link to this forum thread. 2.) Your most current trace and log files. 3.) The time interval charts you are attempting to load You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt I look forward to assisting you further with this issue. Christopher NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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