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This website will be down for maintenance from Friday May 24th at 6PM MDT until Sunday May 26th at 12PM MDT. We apologize for the inconvenience. If you need assistance during this time, please email sales@ninjatrader.com
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| Connecting Support for establishing connections to your broker or market data service provider. |
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02-04-2011, 06:10 PM
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#1 |
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Member
Join Date: Mar 2008
Posts: 87
Thanks: 3
Thanked 4 times in 4 posts
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Zen Fire down?
Does anyone know if Zen is down for maintenance again this weekend? I'm unable to connect at the moment. Thnx
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02-04-2011, 07:12 PM
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#2 |
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Senior Member
Join Date: Jul 2010
Posts: 141
Thanks: 0
Thanked 3 times in 3 posts
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Unable to connect too. 7 11 az time
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02-04-2011, 07:16 PM
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#3 |
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Junior Member
Join Date: Apr 2009
Posts: 1
Thanks: 0
Thanked 0 times in 0 posts
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Same here at 7:12 Mountain time
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02-05-2011, 09:57 AM
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#4 |
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Senior Member
Join Date: Dec 2007
Location: Atlanta
Posts: 281
Thanks: 0
Thanked 4 times in 3 posts
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Saturday Noon EST.
Unable to auto connect to ZenFire. But can instantly connect when I do it manually through File | Connect | Zenfire. Looks like somebody has been altering the code. |
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02-05-2011, 10:08 AM
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#5 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
Posts: 1,422
Thanks: 0
Thanked 0 times in 0 posts
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Hello
Thank you for your post. [10:07 a.m. MST] I have an email into Zen-Fire to check on current status and any updates. Most likely it is server maintenance so connectivity would be somewhat intermittent. I will post any news I receive on this issue.
Chip
NinjaTrader Customer Service |
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02-05-2011, 10:41 AM
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#6 |
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Senior Member
Join Date: Nov 2004
Location: Northern California
Posts: 981
Thanks: 14
Thanked 36 times in 30 posts
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9:40am Pacific....
Also currently cannot connect to Zen on 2 machines this morning...though was able to connect on one machine the first time I tried a few minutes ago......now neither machine will connect... Thanks.... |
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02-05-2011, 10:43 AM
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#7 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
Posts: 1,422
Thanks: 0
Thanked 0 times in 0 posts
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Hello
Still waiting on confirmation from the vendor but what you describe is most likely a result of server maintenance.
Chip
NinjaTrader Customer Service |
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02-05-2011, 11:07 AM
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#8 |
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Senior Member
Join Date: Dec 2008
Location: Castle Pines, Co
Posts: 621
Thanks: 1
Thanked 2 times in 2 posts
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Same continuing issue here too...
http://www.ninjatrader.com/support/f...ad.php?t=37961 Think this is more of an issue since this problem seems to spread throughout ur database.. Guess some sort of notice would be a nice touch!!! |
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02-05-2011, 01:09 PM
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#9 |
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Senior Member
Join Date: Nov 2004
Location: Northern California
Posts: 981
Thanks: 14
Thanked 36 times in 30 posts
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Info from Zen....
Received this info from Pat at Zen-Fire this morning....
"Data centers do maintenance on Saturdays so connectivity will always be intermittent when everything is closed. The maintenance window is from Friday at 8pm to Sunday at 11am." Thanks....  Also...at 12 noon PDT Saturday....connection to Zen works OK now....
Last edited by Alfred; 02-05-2011 at 01:15 PM.
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02-05-2011, 01:25 PM
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#10 |
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Senior Member
Join Date: Dec 2008
Location: Castle Pines, Co
Posts: 621
Thanks: 1
Thanked 2 times in 2 posts
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Be nice if NT would post this message and let NT come up..............Guess u get what u pay for!
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02-05-2011, 01:48 PM
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#11 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
Posts: 1,422
Thanks: 0
Thanked 0 times in 0 posts
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Hello
Alfred’s post relays the same info I received from Zen-Fire. Auto-connect might not be the best option if your data provider/connection performs their maintenance at times when you are accessing the platform; e.g. weekends. It has also been suggested that an alert mechanism be implemented that would notify users when maintenance has been scheduled and our Development Department is researching this further.
Chip
NinjaTrader Customer Service |
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