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TraderOhio · 12-13-2010, 06:59 AM

When loading program ... hangs on splash screen. How do I correct this issue. Was working fine

NinjaTrader_Vincent · 12-13-2010, 07:11 AM

Hi,

Can you send us your trace file. You can find this under the windows icon in the lower left corner of your taskbar. Then click (My) Documents--> NinjaTrader 6.5--> Trace--> trace.20101213. This is a .txt file. Attach it to an email and send it over to support at ninjatrader dot com. Refer to this forum post as well and put in the subject 'For Vince'.

Vince

PS, I've deleted your other note about this so we can continue on one post.

TraderOhio · 12-13-2010, 07:46 AM

Got it going. Restored from a backup and problem went away. Not sure what caused issue.
Thanks

NinjaTrader_Vincent · 12-13-2010, 07:53 AM

Hi,

Thanks for letting us know.

Enjoy the rest of your day and Happy Trading!!

12-13-2010, 06:59 AM	#1
TraderOhio Junior Member Join Date: Jan 2008 Posts: 4 Thanks: 0 Thanked 0 times in 0 posts	NT 6.5.19 Will not load When loading program ... hangs on splash screen. How do I correct this issue. Was working fine
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12-13-2010, 07:11 AM	#2
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	Hi, Can you send us your trace file. You can find this under the windows icon in the lower left corner of your taskbar. Then click (My) Documents--> NinjaTrader 6.5--> Trace--> trace.20101213. This is a .txt file. Attach it to an email and send it over to support at ninjatrader dot com. Refer to this forum post as well and put in the subject 'For Vince'. Vince PS, I've deleted your other note about this so we can continue on one post. Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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12-13-2010, 07:46 AM	#3
TraderOhio Junior Member Join Date: Jan 2008 Posts: 4 Thanks: 0 Thanked 0 times in 0 posts	Got it going. Restored from a backup and problem went away. Not sure what caused issue. Thanks
	Facebook Twitter YouTube

12-13-2010, 07:53 AM	#4
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	Hi, Thanks for letting us know. Enjoy the rest of your day and Happy Trading!! Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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