Attention!

safetrading · 09-16-2010, 08:19 AM

I was using an earlier version of NT7 until this morning. I just donwloaded NT 7.0.0.21 (Live) and now I can not connect my data feed. I attached a screen shot of the error message.

Please advise, as I can no longer trade until this is resolved.

Thanks,

Safetrading

NinjaTrader_Kyle · 09-16-2010, 08:27 AM

Hello safetrading,

Thank you for your post.

To resolve this issue, please take the following steps:
- Uninstall NinjaTrader 7 via Windows Control Panel
- Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR
- Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine
NOTE: Deleting these directories will remove any custom sounds you may have
- Install NinjaTrader 7 Beta 21

Note: do not delete the Documents > NinjaTrader 7 folder so as to keep your custom settings intact.

safetrading · 09-16-2010, 09:10 AM

Thanks, that took care of it. Have a great day.

Safetrading

Quote:

Originally Posted by NinjaTrader_Kyle

Hello safetrading,

Thank you for your post.

To resolve this issue, please take the following steps:
- Uninstall NinjaTrader 7 via Windows Control Panel
- Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR
- Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine
NOTE: Deleting these directories will remove any custom sounds you may have
- Install NinjaTrader 7 Beta 21

Note: do not delete the Documents > NinjaTrader 7 folder so as to keep your custom settings intact.

09-16-2010, 08:27 AM	#2
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,353 Thanks: 146 Thanked 253 times in 249 posts	Hello safetrading, Thank you for your post. To resolve this issue, please take the following steps: - Uninstall NinjaTrader 7 via Windows Control Panel - Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR - Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine NOTE: Deleting these directories will remove any custom sounds you may have - Install NinjaTrader 7 Beta 21 Note: do not delete the Documents > NinjaTrader 7 folder so as to keep your custom settings intact. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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