program not responding

JohnG · 09-13-2007, 01:37 PM

I have been using NT for some time now. Today a message came up about an unhandled error, and I chose "continue". Now NT does not respond. I have removed the program, cleared the temp internet files in the browser, and re-installed the program, but no luck. What's my next move? I don't want to lose my templates, etc.

NinjaTrader_Ryan · 09-13-2007, 01:42 PM

Hi JohnG:

Thank you for reporting this to us.

We take these crash exception error messages very seriously.

If it is not inconvenient for you, I would like to follow up via email.

Please send a note to support @ ninjatrader dot com and reference this post.

The reason for sending via email is that I may be requesting information that you may not wish to post in a public forum.

Best regards,

09-13-2007, 01:37 PM	#1
JohnG Junior Member Join Date: Jul 2007 Posts: 18 Thanks: 0 Thanked 0 times in 0 posts	program not responding I have been using NT for some time now. Today a message came up about an unhandled error, and I chose "continue". Now NT does not respond. I have removed the program, cleared the temp internet files in the browser, and re-installed the program, but no luck. What's my next move? I don't want to lose my templates, etc.
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09-13-2007, 01:42 PM	#2
NinjaTrader_Ryan NinjaTrader Customer Service Join Date: Sep 2006 Location: Denver, CO, USA Posts: 627 Thanks: 9 Thanked 2 times in 2 posts	Hi JohnG: Thank you for reporting this to us. We take these crash exception error messages very seriously. If it is not inconvenient for you, I would like to follow up via email. Please send a note to support @ ninjatrader dot com and reference this post. The reason for sending via email is that I may be requesting information that you may not wish to post in a public forum. Best regards, Ryan NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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