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Connecting Support for establishing connections to your broker or market data service provider.

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Old 07-20-2010, 10:45 AM   #1
claxxical
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Default Wrong orders/positions on disconnect/connect

This happens to me very frequently, in both NT7 and 6.5, in simulator and it actually happened once live. I'll be flat and disconnect. Upon reconnecting, I'll have these rogue positions that I never entered, and they'll be anywhere from 5 to even 40 ticks off the current price, in the red. My P/L will also be thousands of dollars off. When I disconnect and repair the database, the positions are still there. What is causing this? This even happened to me live, good thing I only lost 2 ticks!!!
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Old 07-20-2010, 10:54 AM   #2
NinjaTrader_Kyle
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Hello claxxical,

Thank you for your post.

1.) Which data provider are you using with NinjaTrader?

2.) Are these positions which are left on over-night?
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Old 07-20-2010, 11:05 AM   #3
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I'm using Zen-fire, and these are not left on over-night.
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Old 07-20-2010, 11:10 AM   #4
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Hello claxxical,

Thanks for the clarification.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:

1.) A link to this forum thread.

2.) Your log file from the date this last occurred.
You will find the log file in the My Documents > NinjaTrader 6.5 > Log folder.
The log file will be named 'log.YYYYMMDD.txt'

3.) Your trace file from the date this last occurred.
You will find the log file in the My Documents > NinjaTrader 6.5 > Trace folder.
The log file will be named 'trace.YYYYMMDD.txt'

4.) Any information about the order that I can use to identify it. (average price, execution time, instrument, account, etc.)
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