Attention!

trend · 06-11-2010, 04:36 AM

Hi,
I'venoted the following message in the Log:
"Unable to load server side config file: the operation has timed out"

Any clue what does this reffers to?

Thanks,

NinjaTrader_ChristopherJ · 06-11-2010, 05:22 AM

Hello trend,

Thank you for your post.

This message usually indicates that something is blocking access to our servers.

Please forward your log and trace files to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.

06-11-2010, 04:36 AM	#1
trend Senior Member Join Date: Jan 2009 Posts: 221 Thanks: 0 Thanked 0 times in 0 posts	error msg Hi, I'venoted the following message in the Log: "Unable to load server side config file: the operation has timed out" Any clue what does this reffers to? Thanks,
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06-11-2010, 05:22 AM	#2
NinjaTrader_ChristopherJ NinjaTrader Customer Service Join Date: Feb 2009 Location: Denver, CO Posts: 3,808 Thanks: 32 Thanked 134 times in 134 posts	Hello trend, Thank you for your post. This message usually indicates that something is blocking access to our servers. Please forward your log and trace files to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line. In the message, please include the following: 1.) A link to this forum thread. 2.) Your most current trace and log files. You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt I look forward to assisting you further with this issue. Christopher NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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