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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Junior Member
Join Date: Apr 2009
Posts: 19
Thanks: 0
Thanked 0 times in 0 posts
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Hi,
What's the message tells? Never happens on weekdays but weekends.I'm using demo from Mirus. Error message --Login failed : Unable to login (20051) |
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#2 |
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NinjaTrader Customer Service
Join Date: May 2009
Location: Denver, CO
Posts: 2,183
Thanks: 3
Thanked 14 times in 13 posts
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Hi Kelvin,
Thank you for your post. This occurs when your PC clock is out of sync. You can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated.
Ryan O
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Feb 2009
Posts: 12
Thanks: 0
Thanked 0 times in 0 posts
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Thank you Ryan this solved my problem as well.Didnt even give a thought to the system clock..Cheers Nev
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#4 | |
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Junior Member
Join Date: Oct 2008
Location: Stockholm
Posts: 16
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
I have the same problem after resetting the clock.I rebooted the computer but I still get the same message-Unable to login(20051).I use NT 6.5.1000.15 (Live) with Mirus-Zenfire.Thanks. |
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#5 |
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Junior Member
Join Date: Oct 2008
Location: Stockholm
Posts: 16
Thanks: 0
Thanked 0 times in 0 posts
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I am connected now.It was probably Zenfire servers.Thanks.
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#6 |
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Member
Join Date: Feb 2009
Posts: 44
Thanks: 0
Thanked 0 times in 0 posts
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Hi Support,
I have synchronized my clock twice each witha different Internet Time clock, then rebooted my computer, restarted Ninja twice and still the same message (Login Failed : 200051). (Mirus Live/Zen-Fire) Again on a Sunday Morning. Is there a schedule when you can login to Ninja on weekends? Thanks, sourcem |
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#7 |
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NinjaTrader Customer Service
Join Date: Sep 2008
Location: Germany
Posts: 22,414
Thanks: 252
Thanked 978 times in 961 posts
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There's unfortunately no schedule we could give you, however weekends are oftentimes used to do regular, needed maintanence services - I'm connected here with no issues, can you please retest now?
Thanks
Bertrand
NinjaTrader Customer Service |
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