Fail to verify license

torroray · 03-02-2010, 10:51 PM

Got this error.

What to do?

NinjaTrader_Bertrand · 03-03-2010, 02:09 AM

torroray,

There are three main reasons why this message appears.

Your license is truly invalid however -which license key are you using currently under Help > License Key?
You have incorrectly entered the license key. Please double check to ensure that you have not accidentally entered an incorrect character or have a space at the end of your license key
The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software

If none of the above resolutions work, please let us know.

03-02-2010, 10:51 PM	#1
torroray Junior Member Join Date: Jul 2008 Posts: 27 Thanks: 0 Thanked 0 times in 0 posts	Fail to verify license Got this error. What to do?
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03-03-2010, 02:09 AM	#2
NinjaTrader_Bertrand NinjaTrader Customer Service Join Date: Sep 2008 Location: Germany Posts: 22,555 Thanks: 261 Thanked 1,014 times in 995 posts	torroray, There are three main reasons why this message appears. Your license is truly invalid however -which license key are you using currently under Help > License Key? You have incorrectly entered the license key. Please double check to ensure that you have not accidentally entered an incorrect character or have a space at the end of your license key The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software If none of the above resolutions work, please let us know. Bertrand NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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