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Connecting Support for establishing connections to your broker or market data service provider.

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Old 01-19-2010, 10:42 AM   #1
Datha
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Default Account connection NT to IB, missing IB provider

Hi,
I want to make account connection to IB and when I do it with manual, NT doesn't have in menu IB provider:


5. From within the Control Center window, select “Tools > Account Connections…”
6. In the Connection Manager window, press Add…
7. I cannot choose provider Interactive Brokers, because it isn't there

Where is problem?

I have version of NT: 6.5.1000.7 and TWS 899.8

Thanks
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Old 01-19-2010, 10:48 AM   #2
NinjaTrader_Jason
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Hello Datha,

This usually indicates you have a license entered at Help-->License Key that is set to connect to a different provider.

Please send me an email at support[at]ninjatrader[dot]com and I will provide the free NinjaTrader license, which will allow you to select IB as provider upon creating a connection.

In addition, please download and install NinjaTrader version 6.5.1000.14 on top of your current version.
http://www.ninjatrader.com/webnew/do...g_software.htm

Please install TWS version 900 as well as per the IB connection guide.
http://www.ninjatrader.com/webnew/su...ivebrokers.htm
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Old 01-17-2011, 10:38 PM   #3
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Quote:
Originally Posted by NinjaTrader_Jason View Post
Hello Datha,

Please send me an email at support[at]ninjatrader[dot]com and I will provide the free NinjaTrader license, which will allow you to select IB as provider upon creating a connection.

http://www.ninjatrader.com/webnew/do...g_software.htm

Please install TWS version 900 as well as per the IB connection guide.
http://www.ninjatrader.com/webnew/su...ivebrokers.htm
I have equal problem.
Sended mail at support[at]ninjatrader[dot]com
Pls, send me license
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Old 01-18-2011, 04:12 AM   #4
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Hello Nikoli,

If you did not receive a response yet as per the email you sent, please send me another email. Please put 'Attn Jason' in the subject header and reference this forum thread.
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Old 01-18-2011, 09:31 AM   #5
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I didn't get mail from Y
and wrote new mail at support with 'Attn Jason' in subject
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Old 01-18-2011, 09:38 AM   #6
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Hello Nikoli,

Do you perhaps have a ticket number?

If not, please provide me your email address and I will email you the free license key directly.
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Old 01-18-2011, 09:49 PM   #7
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Quote:
Originally Posted by NinjaTrader_Jason View Post
Hello Nikoli,
Do you perhaps have a ticket number?
I only want see bars of instrument IB in NT

but can't connect to IB (TWS)

because NOT have IB in list Provider

I have only:
BarChart
eSignal
Google
IQFeed
Kinetik
Yahoo
Zen-Fire

sent second letter at support[@]ninjatrader[dot]com
with 'Attn Jason' in subject

pls, send me key with connect to IB
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Old 01-19-2011, 03:18 AM   #8
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Hello Nikoli,

Unfortunately I was not in the office anymore when you sent your second email. Did you receive response from another colleague?

I see you have a live license that is set to connect to Zen-Fire. Since it is set to Zen-Fire, it does not include IB.

I have sent you a private message via the forum including the free NinjaTrader license key.

Please enter it at Control Center-->Help-->License Key. Subsequently you will be able to select IB as provider. However please note that the license key is limited to trade in simulation only.
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