Attention!

JS999 · 12-09-2009, 06:58 AM

I can't connect to historical data, yet again. Is there something wrong with your servers?

NinjaTrader_Kyle · 12-09-2009, 07:10 AM

Hi JS999,

Thank you for your post.

There was a brief outage of the historical data server this morning which has since been resolved. Please disconnect and reconnect to your data provider and historical data should be available.

JS999 · 12-09-2009, 07:19 AM

This seems to be happening on a regular basis... this is probably the 3rd time I can recall in the past 6 weeks that your server has gone down. Can you guys please install some redundancy/backup in your system so that this ceases to occur? It is not acceptable that this is happening so often, especially when it is in the morning when most people are starting to trade. Whatever the problem is, please look into permanently fixing it as opposed to just rebooting your server or whatever it is you do every time this happens.

Quote:

Originally Posted by NinjaTrader_Kyle

Hi JS999,

Thank you for your post.

There was a brief outage of the historical data server this morning which has since been resolved. Please disconnect and reconnect to your data provider and historical data should be available.

NinjaTrader_Kyle · 12-09-2009, 07:22 AM

Hello JS999,

Thank you for your reply.

I will forward your comments on to my development team for further consideration.

RichardTodd · 12-09-2009, 08:20 AM

Quote:

Originally Posted by NinjaTrader_Kyle

There was a brief outage of the historical data server this morning which has since been resolved. Please disconnect and reconnect to your data provider and historical data should be available.

I can't get any historical data right now. Have disconnected/reconnected several times. Is it the same issue?

NinjaTrader_Kyle · 12-09-2009, 08:28 AM

Hi RichardTodd,

Thank you for your reply.

The historical data server is back up. Please try restarting your PC and let me know if this issue persists.

eDanny · 12-09-2009, 08:48 AM

Nothing but problems here today for me. First when trying to connect I would always get an error and NT would shut down. I tried the usual and ended up uninstalling and installing fresh. Now I cannot get any historical data at all and the option to reload is grayed out. Now I see there was a server problem but I still can't get data. Rebooted machine and everything (shouldn't need to be done) with no results. My error message says 'Thread was being aborted'.

NinjaTrader_Kyle · 12-09-2009, 08:50 AM

Hello eDanny,

Thank you for your reply.

Please remove and then recreate your connection and let me know if the historical data server is still not available on your end.

eDanny · 12-09-2009, 08:52 AM

I can try that but I set up a second connection already with the same results. It connects but with no historical data.

RichardTodd · 12-09-2009, 08:53 AM

Quote:

Originally Posted by NinjaTrader_Kyle

The historical data server is back up. Please try restarting your PC and let me know if this issue persists.

I've restarted my PC and still have the same issue. I get live zen-fire but no historical data. Log still says "Unable to connect" and "An existing connection was forcibly closed by the remote host" as in my screenshot before.

NinjaTrader_Kyle · 12-09-2009, 08:56 AM

Hi RichardTodd,

Thank you for your reply.

Please take the following steps:

Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
Restart NinjaTrader
Please go to the Tools menu--> select Account Connections and recreate the account connection.

eDanny · 12-09-2009, 08:56 AM

Still no luck here. Same error again. This is a new install too.

NinjaTrader_Kyle · 12-09-2009, 08:57 AM

Hi eDanny,

Thank you for your reply.

Not sure what the issue may be here.
Can you try resetting your router/modem?

NinjaTrader_Dierk · 12-09-2009, 09:00 AM

Please try again. Thanks

RichardTodd · 12-09-2009, 09:01 AM

Quote:

Originally Posted by NinjaTrader_Kyle

Please take the following steps:

Thanks, that worked. I will remember that for next time.

12-09-2009, 06:58 AM	#1
JS999 Senior Member Join Date: Mar 2009 Posts: 477 Thanks: 11 Thanked 1 time in 1 post	Historical data down again? I can't connect to historical data, yet again. Is there something wrong with your servers?
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12-09-2009, 07:10 AM	#2
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi JS999, Thank you for your post. There was a brief outage of the historical data server this morning which has since been resolved. Please disconnect and reconnect to your data provider and historical data should be available. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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12-09-2009, 07:22 AM	#4
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hello JS999, Thank you for your reply. I will forward your comments on to my development team for further consideration. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-09-2009, 08:28 AM	#6
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi RichardTodd, Thank you for your reply. The historical data server is back up. Please try restarting your PC and let me know if this issue persists. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-09-2009, 08:48 AM	#7
eDanny Senior Member Join Date: Jul 2008 Location: East Rochester, NY Posts: 899 Thanks: 0 Thanked 19 times in 17 posts	Nothing but problems here today for me. First when trying to connect I would always get an error and NT would shut down. I tried the usual and ended up uninstalling and installing fresh. Now I cannot get any historical data at all and the option to reload is grayed out. Now I see there was a server problem but I still can't get data. Rebooted machine and everything (shouldn't need to be done) with no results. My error message says 'Thread was being aborted'. Last edited by eDanny; 12-09-2009 at 08:50 AM.
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12-09-2009, 08:50 AM	#8
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hello eDanny, Thank you for your reply. Please remove and then recreate your connection and let me know if the historical data server is still not available on your end. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-09-2009, 08:52 AM	#9
eDanny Senior Member Join Date: Jul 2008 Location: East Rochester, NY Posts: 899 Thanks: 0 Thanked 19 times in 17 posts	I can try that but I set up a second connection already with the same results. It connects but with no historical data.
	Facebook Twitter YouTube

12-09-2009, 08:56 AM	#11
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi RichardTodd, Thank you for your reply. Please take the following steps: Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB Restart NinjaTrader Please go to the Tools menu--> select Account Connections and recreate the account connection. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-09-2009, 08:57 AM	#13
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi eDanny, Thank you for your reply. Not sure what the issue may be here. Can you try resetting your router/modem? Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-09-2009, 09:00 AM	#14
NinjaTrader_Dierk Administrator Join Date: Mar 2005 Location: Bamberg, Germany Posts: 9,994 Thanks: 0 Thanked 6 times in 6 posts	Please try again. Thanks Dierk NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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