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| Connecting Support for establishing connections to your broker or market data service provider. |
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#1 |
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Member
Join Date: Nov 2006
Location: , ,
Posts: 73
Thanks: 0
Thanked 0 times in 0 posts
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Hi. When I try to load the July full-size NYMEX crude oil futures (CL N7), I'm gettting the following error:
Error on loading chart data: NinjaTrader data server does not support this instrument, no data available. The real-time price feed is coming through in the DOM, and T&S is working, but my charts aren't loading (except for new ticks that come in). I checked with my broker already, and he seemed to think it's a NT issue rather than a Zen-Fire issue. Please help. Today is the last trading day for June. Thank you. Regards, |
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#2 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,164
Thanks: 6
Thanked 46 times in 32 posts
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If you restart you should be fine now. There is no historical data available for CL on the server. Data collection will start from right now.
Ray
NinjaTrader Customer Service |
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#3 |
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Member
Join Date: Nov 2006
Location: , ,
Posts: 73
Thanks: 0
Thanked 0 times in 0 posts
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Thank you.
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