Attention!

Buzz · 01-18-2009, 04:38 AM

My problem is that NT crashes when i go to open a chart. I am trying to open a chart, that has no indicators, no data, I am attempting to use the simulator connection which connects fine. I can open a super dom, I get the green 'conected' symbol. The chart never connects, and then NT crashes.

I had prior to this, deleted all the workspaces files, because they were not allowing NT to open. This allowed it to open, but unable to open charts. The chart I am attempting to open is the chart that was in the deleted workspace, if that is any help.

Thanks for reading.

Buzz

NinjaTrader_Ben · 01-18-2009, 10:47 AM

Hello,

I recommend reproducing the issue then immediately afterward send an email from Help>Mail to Support and reference this thread address link so we will take a look at your trace and log files.

Buzz · 01-18-2009, 10:28 PM

Failed to send email

A connection attempt failed because connected server failed to respond. Many times over. Is there any way I can do a complete reload? Have found this version way to buggy to want to continue with it.

NinjaTrader_Ben · 01-18-2009, 10:37 PM

Hello,

The mail to support feature does not work for a handful of customers. Please email us direction at support at ninjatrader dot com. Your log and trace files can be attached from Documents>NinjaTrader 6.5>log and trace. The file names are dates. Please send us the most recent files.
Please include this thread address link for our reference.

Buzz · 01-18-2009, 10:58 PM

Thanks Ben, have sent them.

Buzz

01-18-2009, 04:38 AM	#1
Buzz Junior Member Join Date: Apr 2007 Location: , , Posts: 27 Thanks: 0 Thanked 0 times in 0 posts	Opening a chart crashes NT. My problem is that NT crashes when i go to open a chart. I am trying to open a chart, that has no indicators, no data, I am attempting to use the simulator connection which connects fine. I can open a super dom, I get the green 'conected' symbol. The chart never connects, and then NT crashes. I had prior to this, deleted all the workspaces files, because they were not allowing NT to open. This allowed it to open, but unable to open charts. The chart I am attempting to open is the chart that was in the deleted workspace, if that is any help. Thanks for reading. Buzz
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01-18-2009, 10:47 AM	#2
NinjaTrader_Ben NinjaTrader Customer Service Join Date: May 2008 Location: Denver, CO Posts: 3,157 Thanks: 0 Thanked 3 times in 3 posts	Hello, I recommend reproducing the issue then immediately afterward send an email from Help>Mail to Support and reference this thread address link so we will take a look at your trace and log files. Ben NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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01-18-2009, 10:28 PM	#3
Buzz Junior Member Join Date: Apr 2007 Location: , , Posts: 27 Thanks: 0 Thanked 0 times in 0 posts	Failed to send email A connection attempt failed because connected server failed to respond. Many times over. Is there any way I can do a complete reload? Have found this version way to buggy to want to continue with it.
	Facebook Twitter YouTube

01-18-2009, 10:37 PM	#4
NinjaTrader_Ben NinjaTrader Customer Service Join Date: May 2008 Location: Denver, CO Posts: 3,157 Thanks: 0 Thanked 3 times in 3 posts	Hello, The mail to support feature does not work for a handful of customers. Please email us direction at support at ninjatrader dot com. Your log and trace files can be attached from Documents>NinjaTrader 6.5>log and trace. The file names are dates. Please send us the most recent files. Please include this thread address link for our reference. Ben NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

01-18-2009, 10:58 PM	#5
Buzz Junior Member Join Date: Apr 2007 Location: , , Posts: 27 Thanks: 0 Thanked 0 times in 0 posts	Thanks Ben, have sent them. Buzz
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