failed to verify license

[jarmtrader]

I started today with Free option.

When trying to start Ninja Trader the error message "failed to verify license" appears.

Then it starts but no data connection is activated. Then I go to -->help-->license key , there I get the following message.

"NinjaTrader license servers could not be reached. Pleas enter your back door code here".

I am having this error with the ISP Ono from Spain, but I have not errors with my mobile connnection (Vodafone 3G). It seems to me that there is something blocked in Ono connection.

I will need some help about it. If needed, what must I say to my ISP? Is there any url and port for this servers to check if they can be reached or not?

Thank you.

[NinjaTrader_Michael]

Hi,



Thank you for the information.


Please answer the questions provided.


Are you connecting to NinjaTrader using the same PC?


Are you connecting to NinjaTrader through a network when using Ono?


Also, I recommend contacting the ISP to see if they have any input regarding this.

[jarmtrader]

Thank u for the reply. Here my answers to your questions:

Are you connecting to NinjaTrader using the same PC?
Yes, it is the same: Sony Vaio VGN-SZ2XP/C with Windows XP
The difference between working or not is the internet connection.


Are you connecting to NinjaTrader through a network when using Ono?
When using Ono I have a wireless connection to an ADSL router of 6 Mb/300 Kbps . It is working well with http, ftp, or emails, but not for Ninja Trader.
When using Vodafone 3G I use a HSDPA USB Modem Huawei E220. It is a slower connection, but works well with everything.


Also, I recommend contacting the ISP to see if they have any input regarding this.
As I know help desk of spanish ISP i will need some aditional information, usually individual users do not have access to qualified help.

[NinjaTrader_Bertrand]

Hi jarmtrader,

I believe you have an issue because the firewall restrictions in your Wireless ADSL router when connecting through Ono.

Do you have full access to the router and its firewall settings?