Connection failed

Barnes · 11-25-2008, 09:29 AM

At times I have received a failed attempt to log in message...(10001) appears in the message. What is this error code?

Thanks

NinjaTrader_Ben · 11-25-2008, 09:40 AM

Hello,

There is currently and issue with the Zen-Fire/NT connection and we are working with Zen-Fire on. As soon as the issue is resolved, we will repost.

NinjaTrader_Ben · 11-25-2008, 10:31 AM

We have been in touch with Zen-Fire and it turns out that one of the ISP carriers in the New York area has been down. Unfortunately there is nothing we or Zen-FIre can about. You will have to wait until the carrier is back up again. We're sorry for the inconvenience.

higler · 11-25-2008, 10:40 AM

I know that you have no control over this, but considering the amount of money involved in trading over Zen-Fire I am really surprised that they don't have more redundancy built into their system. Are your other data providers down? Apparently not so there must be some ISP's that are up and carrying trade data. Can you please tell me how to contact Zen-Fire because if this is really the case, that one ISP carrier can shut them down, then they definitely need some redundancy on this.

NinjaTrader_Ben · 11-25-2008, 10:57 AM

Hello,

Your broker should be your first line of contact in this regard as they will have the best detail on what you are referring to.

11-25-2008, 09:29 AM	#1
Barnes Junior Member Join Date: Oct 2008 Posts: 2 Thanks: 0 Thanked 0 times in 0 posts	Connection failed At times I have received a failed attempt to log in message...(10001) appears in the message. What is this error code? Thanks
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11-25-2008, 09:40 AM	#2
NinjaTrader_Ben NinjaTrader Customer Service Join Date: May 2008 Location: Denver, CO Posts: 3,157 Thanks: 0 Thanked 3 times in 3 posts	Hello, There is currently and issue with the Zen-Fire/NT connection and we are working with Zen-Fire on. As soon as the issue is resolved, we will repost. Ben NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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11-25-2008, 10:31 AM	#3
NinjaTrader_Ben NinjaTrader Customer Service Join Date: May 2008 Location: Denver, CO Posts: 3,157 Thanks: 0 Thanked 3 times in 3 posts	We have been in touch with Zen-Fire and it turns out that one of the ISP carriers in the New York area has been down. Unfortunately there is nothing we or Zen-FIre can about. You will have to wait until the carrier is back up again. We're sorry for the inconvenience. Ben NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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11-25-2008, 10:40 AM	#4
higler Senior Member Join Date: Apr 2007 Location: Longmont, Colorado, USA Posts: 294 Thanks: 4 Thanked 3 times in 3 posts	I know that you have no control over this, but considering the amount of money involved in trading over Zen-Fire I am really surprised that they don't have more redundancy built into their system. Are your other data providers down? Apparently not so there must be some ISP's that are up and carrying trade data. Can you please tell me how to contact Zen-Fire because if this is really the case, that one ISP carrier can shut them down, then they definitely need some redundancy on this. Last edited by higler; 11-25-2008 at 10:42 AM.
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11-25-2008, 10:57 AM	#5
NinjaTrader_Ben NinjaTrader Customer Service Join Date: May 2008 Location: Denver, CO Posts: 3,157 Thanks: 0 Thanked 3 times in 3 posts	Hello, Your broker should be your first line of contact in this regard as they will have the best detail on what you are referring to. Ben NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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