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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Junior Member
Join Date: Oct 2008
Posts: 6
Thanks: 0
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For an order to be sent to Collective2, do I have to use the Sim101 account in the "Accounts Group" setup or can I create a different account to use?
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#2 |
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NinjaTrader Customer Service
Join Date: May 2008
Location: Denver, CO
Posts: 3,157
Thanks: 0
Thanked 3 times in 3 posts
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Hello,
You will find all information regarding Collective2 within this link: http://www.ninjatrader-support.com/H...llective2.html
Ben
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Oct 2008
Posts: 6
Thanks: 0
Thanked 0 times in 0 posts
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I have read the information; however, it does not answer the specific question I asked.
Can you use another name other than Sim101 in the accounts group when attempting to send orders to Collective2? Thank you. |
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#4 |
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NinjaTrader Customer Service
Join Date: May 2008
Location: Denver, CO
Posts: 3,157
Thanks: 0
Thanked 3 times in 3 posts
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Hello,
You can use any account live, sim101 or sim account your create.
Ben
NinjaTrader Customer Service |
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#5 |
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Junior Member
Join Date: Oct 2008
Posts: 6
Thanks: 0
Thanked 0 times in 0 posts
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I had 2 separate C2 accounts set up on C2. Everything worked fine yesterday. Now only one account on C2 is getting orders? Please advise.
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#6 |
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NinjaTrader Customer Service
Join Date: Sep 2008
Location: Germany
Posts: 22,404
Thanks: 252
Thanked 974 times in 957 posts
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Hi Quantrade,
Please submit a trade that should be placed in your accout group and forward us the Trace and Log files after that. You can do that from within NinjaTrader - Help > Mail To Support (make sure Include Trace and Logs is checked). Thanks!
Bertrand
NinjaTrader Customer Service |
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