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Connecting Support for establishing connections to your broker or market data service provider.

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Old 09-25-2008, 11:53 AM   #1
vk2205
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Default IB connection

Hello

I am able to connect to IB simulated account, but live one doesn't connect. I did the active X socket, trusted account etc.,

FYI, when i connect to IB live it requires entering numbers from a password security card. I am sure many others have this too

Does this make a difference?
how do I connect
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Old 09-25-2008, 12:05 PM   #2
NinjaTrader_Jessica
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Our customers usually connect with only a password and user name.

You can try connecting to TWS first and then connecting NinjaTrader, but if that does not work I would suggest contacting IB to see if you can have this account put under the User Name and Password like the Paper Trading account you can connect to.
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