NinjaTrader Support Forum  
X

Attention!

This website will be down for maintenance from Friday May 24th at 6PM MDT until Sunday May 26th at 12PM MDT. We apologize for the inconvenience. If you need assistance during this time, please email sales@ninjatrader.com


Go Back   NinjaTrader Support Forum > Application Technical Support > Connecting

Connecting Support for establishing connections to your broker or market data service provider.

Reply
 
Thread Tools Display Modes
Old 06-20-2012, 09:14 PM   #1
outstretchedarm
Senior Member
 
Join Date: Jun 2011
Posts: 120
Thanks: 10
Thanked 3 times in 3 posts
Default Zen-Fire Connection Keeps Getting an Error

I keep getting an error on a zen-fire demo connection. it says:

Login failed. Please check your account connection parameters

It is a new demo account.

Any ideas?
outstretchedarm is offline  
Reply With Quote
Old 06-20-2012, 09:40 PM   #2
NinjaTrader_ChristopherJ
NinjaTrader Customer Service
 
NinjaTrader_ChristopherJ's Avatar
 
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,815
Thanks: 32
Thanked 135 times in 135 posts
Default

Hello,

Thank you for your post.


Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated and you may restart NinjaTrader.

Next please remove, repair and recreate your connection with the steps I have provided below.
  • Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
  • Restart NinjaTrader
  • Please go to the Tools menu--> select Account Connections and recreate the account connection.
I have provided a link below to our Connection Guide to assist with recreating your connection

http://www.ninjatrader.com/webnew/su...tionguides.htm

If the issue persists so I may attempt to test your connection on my end please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your demo account connection information
NinjaTrader_ChristopherJ is offline  
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Zen Fire Connection ceydababy Connecting 25 01-12-2011 09:00 AM
Zen Fire Connection superarrow Connecting 23 05-02-2010 11:35 AM
Zen-Fire Connection techTD Connecting 11 05-05-2009 07:25 AM
Zen Fire Connection chrisp Connecting 17 12-10-2008 09:37 AM
Zen Fire Connection Bogan7 Connecting 1 12-13-2007 03:41 PM


All times are GMT -6. The time now is 02:20 AM.