NT8 Charts don't finish loading Historical Data and/or Indicators

[Wi!s0n]

This is becoming annoying. When I (re-)start NT8 v8.0.12.0 my charts don't finish loading historical data and/or indicators. The message in the log says, "Connection lost to the Ninjatrader Historical Data Server. hds-us-001.ninjatrader.com". Seconds later it says it was restored, however the charts won't finish loading and freeze. Some charts say, "Loading..." and some just don't plot the indicators.

This happens sometimes when I restart NT8 and sometimes during a session when I either change periodicities or create new charts.

The only thing I can do is open the Task Manager (Windows10) and close the process. Please tell me how this can be resolved. Thank you.

Wilson

[NinjaTrader_ChrisSch]

Hello Wi!s0n,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[PaulRog]

Hi, is there a solution to this problem?
Since I started NT8 (8.0.12.0 - Windows 10) this morning, today's data will not load correctly.
If I change time frame, the candles start from that moment in time and there is no history for today, but prior history is in tact.
I have reinstalled NT8 - same problem.
I have deleted the cache file in documents\ninjatrader8\db
I have reloaded all historical data.

What can I do to fix this problem?
Thanks,
Paul

[lonechaos]

I have similar problem today. Historic data is not loading

[mvdn73]

Same problem here. It seems like an issue with the NT historical data servers for today's session.

[lonechaos]

It works on Ninja 7. But fails on Ninja8

[NinjaTrader_ChrisSch]

Please restart your application and this issue should be resolved.

Thank you for your patience.