Overall, I have found your level of service and prompt replies to questions on these forums to be excellent. However, I must say that when it comes to answering questions about features that may or may not be included future versions of NT, I have been somewhat less impressed.
Now maybe it's not your fault because management refuses to give you clear answers, but repeatedly hearing phrases like "thanks for the suggestion, we'll pass it on to development" is really quite useless for those of us who need to make purchasing decisions about your software based on some of these features.
I honestly fail to see why management in your firm cannot (a) tell us which features are likely to be included in future versions of NT, or (b) if they are not going to be included, tell us why. Or (c), if management refuses to tell you which features are on the list, and if they also refuse to tell you why, you can at least let us know that this is the case (and that there's nothing you can personally do about it), and perhaps indicate to management that one of more of us are VERY interested in speaking to them directly, either by email or phone. There is no guarantee that management would comply with such a request, but at least you could pass it on to them that some of us would really like to do so... you never know, they might actually give us a clearer explanation on one or two issues. All of these answers would be a lot more useful than the standard "thanks for the input" responses I see a lot of in these forums.
In any case, I am right now on the borderline of potentially purchasing a lifetime subscription and using NT as my trading software of choice, mostly because I like the broker and data feed (ZenFire) that is only available to me by using NT. However, my style of trading is such that it would marginally benefit from a feature that your software is currently missing, namely the inclusion of hotkeys for order entry, and I am not about to spend time and money on a piece of software that is going to be unable to serve my basic needs for the next few years.
As you can see from this thread:
There are a number of people that are also very interested in getting this feature as I described it, so it's not just me that wants hotkeys included. Most other trading platforms have this very basic feature, and it seems to me that you could easily choose to include it if you wanted to, as it is not an onerous request in terms of time or development resources.
As it stands, if you could assure me that hotkeys were likely to make it into your platform within the next 6 months, I would be willing to purchase a lifetime subscription and use your software until then, because I like a lot of the other things that you offer. However, if the answer is that you will not likely be including this feature at all for the foreseeable future, I will regrettably have to start looking more at some of your potential competitors, despite the fact that I like a lot of other things about NT. Constantly losing ticks because I have to take the market at the bid or ask all the time without being able to position my orders properly is not something that I am willing to put up with indefinitely.
I have used LightSpeed and other platforms in the past, and there is no reason why you cannot easily program something similar to what they do: put in keys for order entry at the bid or ask +/- a few predetermined points for example, and put in some keys to move an existing limit order up or down a tick by pressing some keys (say the up and down arrows or whatever the user defines). Your competitors have had these features for many, many years, and there is absolutely no reason why you cannot or should not include them.
This is not a request for a "nice-to-have" feature, this is a request for a feature that will probably make the difference between you receiving my money or not... not to mention the money of a number of other people like me who maybe don't have the time or patience to try to break through to your management team and get a clear answer on this. Many others are probably just bypassing your software altogether without bothering to try to get an answer as I am.
A more detailed response on this issue would be very much appreciated.
Thanks!
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