Current Daily Candle does not load past few hours

[ulisesguerrero]

Hello,

On my Daily charts, the latest/current candle doesn't display any history, whenever I switch to different charts, it only starts going up or down from last price, as if there was a gap or no data on the current day.

How can I fix this? Only happens on daily, minute charts work as expected. Using the latest version. 8.0.15.1

Thanks
Ulises

[NinjaTrader_EricB]

Hello ulisesguerrero,

Thank you for your note.

Resetting your instruments should resolve this item.

To reset your instruments, please take the steps below.

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
Next, reset your instruments by navigating to the Control Center > Tools > Database Management
In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
Lastly, restart NinjaTrader for the changes to occur

Please let us know if we may be of further assistance.

[ulisesguerrero]

Thanks Eric.

Tried it, but didn't solve the problem, any other suggestion? Last daily candle is still blank.

[NinjaTrader_EricB]

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
*
Open your NinjaTrader folder under Documents.
*
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
*
Send the 2 compressed folders as attachments to this email.
*
Once complete, you can delete these compressed folders.

[ulisesguerrero]

I checked the charts today, and the error was gone. I'm thinking it was a glitch with FXCM data, seems they were having some connectivity problems.

Thanks for your support.